Contact centre outsourcing

Contact centre outsourcing

29th May 2019

Cost is killing innovation

by

Nicola Collister

Contact centre outsourcing

30th Apr 2019

5 ways to create the right retail experience

by

Complaints

15th Apr 2019

Customer care in the Age of Entitlement

by

BlueOceanContactCenters

Contact centre outsourcing

25th Feb 2019

Empowering Your Team to Deliver Kick-[***] CX

by

BlueOceanContactCenters

Chatbots

17th Dec 2018

Coping with holiday spikes in the contact centre

by

BlueOceanContactCenters

Contact centre outsourcing

28th Nov 2018

Northern Ireland: Future of European Nearshoring

by

Contact centre outsourcing

31st Oct 2018

The pros and cons of outsourcing customer service

by

Contact centre outsourcing

30th Oct 2018

4 key insights to inspire CX leadership

by

Contact centre outsourcing

3rd Oct 2018

How to build a contact centre Statement of Work

by

BlueOceanContactCenters

Contact centre outsourcing

1st Oct 2018

Ways to expect the unexpected this holiday season

by

Artificial intelligence

31st Aug 2018

Are you ready for the future of customer service?

by

BlueOceanContactCenters

Contact centre metrics

9th Aug 2018

The fundamental guide to the contact centre RFP

by

BlueOceanContactCenters

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