Contact centres

16th Apr 2018

0

Contact centres

Sponsored

Why contact centres must become more proactive

10th Apr 2018

0

Podcast

What happens when the robots take over?

By

Chris Ward

Editor

Contact centres

5th Apr 2018

0

Channels

The role of customer service in the advice era

4th Apr 2018

Contact centres

Sponsored

AI in the contact centre: pitfalls to avoid

3rd Apr 2018

0

Blog

How one hospital chose its contact centre supplier

By

BlueOceanContactCenters

Contact centre outsourcing

29th Mar 2018

0

Blog

Making the two-way connection work

By

Fabrice Martin

Chief Product Officer

Contact centres

26th Mar 2018

0

Blog

AI customer service will change your business

By

BlueOceanContactCenters

Chatbots

19th Mar 2018

0

Ecommerce

Why your bot must understand human personality

16th Mar 2018

0

Contact centres

How do you train and maintain a chatbot?

26th Feb 2018

0

Blog

Why you need to ask your cloud provider about GDPR

By

NVM

Corporate Communications Director

Contact centres

26th Feb 2018

Contact centres

Sponsored

Benefits of a cloud omnichannel contact center

23rd Feb 2018

0

Blog

UK National Contact Centre Awards: Final Day

By

CCMA

Chief Executive

Contact centres

22nd Feb 2018

Contact centres

Sponsored

The health of the contact centre

21st Feb 2018

0

Blog

Virtual call centers and today's customer service

By

deepanshugahlaut

Digital Marketer and Technical Content...

Contact centres