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Contact centres
Sponsored by Genesys
Be empowered - read our content
Contact centres
8th Oct 2018
1
Can monetary incentives improve service levels?
7th Oct 2018
Blog
Unlock the benefits of voice in customer service
By
Diabolocom
Frédéric Durand, founder and CEO
5th Oct 2018
Blog
Contact Centre Cloud Formations
By
Danny Singer
Chief Executive
5th Oct 2018
3
Why emotions shouldn't be a service priority
3rd Oct 2018
Blog
How to build a contact centre Statement of Work
By
BlueOceanContactCenters
2nd Oct 2018
Tactics to achieve customer service excellence
28th Sep 2018
1
Blog
The price is right – or is it?
By
Geoff Land
Managing Director
28th Sep 2018
The ROI of digital customer engagement
Advertisement
28th Sep 2018
1
Preparing for the voice recognition revolution
27th Sep 2018
1
Why empathy training is a waste of money
21st Sep 2018
How to create customer empathy with live chat
17th Sep 2018
3 key traits of the perfect human-digital blend
4th Sep 2018
Blog
Study: How Cloud is revolutionising call centres
By
Stephen Ball
SVP, Europe & Africa
Contact centres
Employee engagement in the contact centre
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