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Contact centres
Sponsored by Genesys
Be empowered - read our content
Contact centres
14th Jun 2018
Blog
How to put staff first in the customer experience
By
TomGoodmanson
President and CEO
14th Jun 2018
3 enterprise areas where AI can turn buzz into biz
12th Jun 2018
Blog
Critical Elements of a Contact Center Launch
By
BlueOceanContactCenters
12th Jun 2018
Blog
Customer satisfaction in a data-driven era
By
Diabolocom
Adam Samuels, Sales Director UK&I
11th Jun 2018
Blog
Home agents - the future of the contact centres
By
asonele
11th Jun 2018
Average handling time: Rethink the reviled metric
8th Jun 2018
Blog
How to create a ‘customer-first’ contact centre
By
Devang Sachdev
Director, Product Marketing & Solutions
8th Jun 2018
How modern contact centres can deal with scale
Advertisement
7th Jun 2018
1
Discuss
Challenges faced by contact center managers
Asked by
Swati88
Technical Content Writer
29th May 2018
Blog
Make text analytics the basis of CX programmes
By
Fabrice Martin
Chief Product Officer
25th May 2018
Blog
Empower employees to boost customer experience
By
EndaK
VP Sales & Business Development UKI
22nd May 2018
Blog
Making the right call over quality assurance
By
Martin Ellingham
Respond Senior Product Manager
21st May 2018
1
Does phone support have a future?
17th May 2018
Blog
Contact centres - an asset or a drain?
By
Paul Morris
Director
Show more
