Contact centres

Contact centres

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NVM
NewVoiceMedia, a Vonage company
Talkdesk
By Talkdesk | 19th Aug 2019

EmployBridge moves hundreds of agents to Talkdesk

Talkdesk replaces first-generation cloud provider with rare combination of cutting-edge solutions and AI-driven Talkdesk Agent Assist EmployBridge to...
Talkdesk
By Talkdesk | 13th Aug 2019

John Paul concierge services move to Talkdesk

John Paul, #1 luxury concierge services firm, moves to Talkdesk Exclusive provider of luxury and premium loyalty solutions chooses a new contact...
8x8
By 8x8 | 12th Aug 2019

8x8 Partners with CLC World Partners

Resort Operator Moving to 8x8 Solution for 170 Contact Centre Agents London – 12th August 2019 – 8x8, a leading Software-as-a-Service provider of...
The European Contact Centre and Customer Service Awards

ECCCSAs 2019 Finalists announced; tickets on sale

The European Contact Centre and Customer Service Awards (ECCCSA) 2019 Finalists have been announced amidst growing speculation that the Awards...
Talkdesk
By Talkdesk | 1st Aug 2019

Talkdesk wins Best Contact Centre Platform in 2019

UC Awards, presented by UC Today, celebrates innovation and success in customer experience industry SAN FRANCISCO, August 1, 2019 — Talkdesk®, Inc...
eGain
By eGain | 29th Jul 2019

A-dec Selects eGain for AI Customer Support

Sunnyvale, CA (July 25, 2019): eGain (NASDAQ: EGAN ), the leading provider of cloud-based customer engagement solutions, today announced that A-dec,...
Talkdesk
By Talkdesk | 24th Jul 2019

Housecall Pro moves hundreds of agents to Talkdesk

Flexibility to expand seats and add features through clicks, not code, elevates Talkdesk over cloud and on-premises competitors SAN FRANCISCO, July...
The European Contact Centre and Customer Service Awards

ECCCSA has more nominations than ever before!

A record number of nominations has been verified as the deadline passed for entering the European Contact Centre and Customer Service Awards 2019...