Contact centres

27th Jun 2017
0
Gears
The proactive customer service guide

How to switch from reactive to proactive service

27th Jun 2017
0
Blog

The shocking truth behind contact centre empathy

By
Jim Rembach
Board Chair
Contact centres
23rd Jun 2017
0
Leader strategy
The proactive customer service guide

How to build a proactive customer service strategy

22nd Jun 2017
0
Blog

7 ways to offer multilingual call centre support

By
emilywatson
Business development manager
Contact centre outsourcing
19th Jun 2017
1
Umbrella
The proactive customer service guide

Customer service: Time to become proactive?

8th Jun 2017
0
Blog

Is Germany the natural base for customer care?

By
NVM
Corporate Communications Director
Contact centres
8th Jun 2017
0
Leader

5 things great call centre managers have in common

8th Jun 2017
0
Robot
Human vs digital

Why IVR might experience an unlikely resurgence

23rd May 2017
0
Speech bubble

CX & security lessons from HSBC's biometrics hack

19th May 2017
0
Blog

Alternatives to the “rip out and replace” strategy

By
Matt Hooper
Contact centres
16th May 2017
0
Faces

Emotion, effort and CX take centre stage at C3

16th May 2017
3
Podcast

Podcast: How to deliver proactive customer service

By
Chris Ward
Editor
15th May 2017
0
Blog

Ready to Hire? How to Build a Strong Service Team

By
Karen Dikson
Marketing Expert, Entrepreneur
Contact centres
9th May 2017
0
Blog

5 Types of customers and how to handle them

By
alistairroque
Content Writer
Contact centres