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Resources
Events & webinars
CX Leader of the Year
Hot topics
Contact centres
Sponsored by Genesys
Be empowered - read our content
Contact centres
Contact centres
Five myths about Workforce Management
18th Oct 2019
Advertisement
17th Oct 2019
Blog
How to shortlist potential contact centre partners
By
BlueOceanContactCenters
14th Oct 2019
Get personalisation right for your customers
3rd Oct 2019
Level-up to a (better) cloud contact center
1st Oct 2019
Blog
Ease the pain of scaling your contact centre
By
BlueOceanContactCenters
19th Sep 2019
Blog
Four ways to improve your call centre processes
By
Frank Sherlock
12th Sep 2019
Blog
The 10 most important contact centre RFP questions
By
BlueOceanContactCenters
12th Sep 2019
Blog
What separates Which’s best and worst brands?
By
Frank Sherlock
Advertisement
30th Aug 2019
Blog
Tuning into the Voice of the Customer
By
ValurSvansson
Principal Consultant - Customer Op's...
29th Aug 2019
Top 5 CX tech trends for contact centres
22nd Aug 2019
Blog
How to enable great conversations
By
NVM
NewVoiceMedia, a Vonage company
22nd Aug 2019
1 comment
Why customer channel preferences aren't clear cut
20th Aug 2019
Delivering exceptional service – a 2019 guide
By Talkdesk |
19th Aug 2019
EmployBridge moves hundreds of agents to Talkdesk
Talkdesk replaces first-generation cloud provider with rare combination of cutting-edge solutions and AI-driven Talkdesk Agent Assist EmployBridge to...
16th Aug 2019
Blog
Getting closer to customers through outsourcing
By
BlueOceanContactCenters
By Talkdesk |
13th Aug 2019
John Paul concierge services move to Talkdesk
John Paul, #1 luxury concierge services firm, moves to Talkdesk Exclusive provider of luxury and premium loyalty solutions chooses a new contact...
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