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Contact centres
Sponsored by Genesys
Be empowered - read our content
Contact centres
15th Feb 2019
Blog
1 week to enter UK National Contact Centre Awards
By
Ann-Marie Stagg
Chief Executive
14th Feb 2019
Blog
Turn your contact centre into a revenue generator
By
Matt Shealy
President
8th Feb 2019
Blog
Why enter the UK National Contact Centre Awards?
By
Ann-Marie Stagg
Chief Executive
7th Feb 2019
5 contact centre tech upgrades you need in 2019
6th Feb 2019
1 comment
CX lessons from the broken windows theory
31st Jan 2019
Blog
The technology your contact centre needs
By
Geoff Land
Managing Director
31st Jan 2019
Blog
Do your customers love chatbots as much as you?
By
NVM
Corporate Communications Director
30th Jan 2019
Blog
4 weeks to enter UK National Contact Centre Awards
By
Ann-Marie Stagg
Chief Executive
Advertisement
29th Jan 2019
1
Blog
Text analytics – don’t take words at face value
By
Fabrice Martin
Chief Product Officer
Contact centres
Artificial intelligence in customer service
Brought to you by
[24]7.ai
8th Jan 2019
How have call centres evolved in 25 years?
2nd Jan 2019
Blog
Is silo-busting your new year's resolution?
By
Geoff Land
Managing Director
28th Dec 2018
4 comments
2018's top customer service trends
17th Dec 2018
Blog
Coping with holiday spikes in the contact centre
By
BlueOceanContactCenters
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