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Culture
Culture
Engagement
24th Nov 2023
Podcast: The future of Women in CX
Clare Muscutt on everything from challenging customer-centric norms to unveiling upcoming plans.
Engagement
2nd Nov 2023
Elizabeth Okomba wins CXLOTY 2023 Culture Award
by
Rhys Fisher
Engagement
18th Oct 2023
How to embed values in your company culture
by
Ashley Walker
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Management
20th Sep 2023
Help internal customers look after external ones
by
Stephanie Edwards
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2
Engagement
14th Sep 2023
A four-day week is not the answer to EX
by
Olga Potaptseva
Loyalty
12th Jul 2023
"Empathy starts from a place of radical humility"
by
Sabine Groven
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Strategy
10th Jul 2023
Can micro-stores help retailers improve CX and EX?
by
Andre Leite Futuro
Loyalty
1st Jun 2023
Elevating LGBTQ+ customer and employee experiences
by
Meg Coates
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1
Loyalty
24th May 2023
Meet MyCustomer's new editor
by
Rhys Fisher
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1
Culture
23rd May 2023
How Aegon is Benefiting From Customer Centricity
by
Simon Fraser
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Management
22nd May 2023
Cultivating change resilience: Part two
by
Lior Arussy and Ed Murphy
Culture
4th Apr 2023
Opening up Trans-Pacific trade
by
ElementalCoSec
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Culture
4th Apr 2023
3 tips for building an award-winning CX programme
by
Simon Fraser
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Ebook
Sponsored
Customer vulnerability: Guidance to practice
Culture
14th Mar 2023
5 ways finserv firms can prepare for Consumer Duty
by
Simon Fraser
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Engagement
13th Mar 2023
Creative ways to involve leaders in CX programmes
by
Aleksandra Pilniak and Friederike Niehoff
Engagement
8th Mar 2023
Clare Muscutt, WiCX: There is a broken rung in CX
by
Neil Davey
Engagement
27th Feb 2023
A single executive chief customer officer is wrong
by
Alex Mead
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