Culture

Culture

Engagement

Debunking the myth that CX & EX are linked

Many organisations are wasting time and money believing that employee experience & customer experience are connected.

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4
customer experience connected to employee experience
Engagement

5 ways LEGO has brought customers into the company

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lego customer experience
Culture

CV writing tips for CX professionals - part 3

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Engagement

The seven habits of highly-effective CX leaders

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1
trophy effective cx leader
Engagement

How AO.com became a customer-led success story

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ao.com
Culture

CV writing tips for CX professionals - part 2

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Collaboration

CV writing tips for CX professionals - part 1

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Engagement

Why satisfying customers could be harming society

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2
rich poor
Management

How to protect the mental health of service teams

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Customer stress
Engagement

Why culture change is the final step not the first

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steps
Loyalty

The 5 types of employee that influence your CX

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devil angel
Culture

The 5 rules for affecting real culture change

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Data

How to foster a more effective insight culture

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eye
Collaboration

Working from anywhere needs more than just tech

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