Culture

17th Feb 2020

5 practices of brands with strong service cultures

5th Feb 2020

Blog

Top-down vs bottom-up marketing

By Nicholas Watkis Principal Consultant

27th Jan 2020

Blog

How to align culture in an outsourced call centre

By BlueOceanContactCenters

27th Jan 2020

Process mapping: Find the rules ruining your CX

17th Jan 2020

The 8 keys to proper CX governance

15th Jan 2020

2 comments

Is customer culture more important than marketing?

14th Dec 2019

Discuss

camisetas de mujer

By robertojj

8th Nov 2019

Discuss

Dr. Carpet Laguna Niguel

By carpetlagunaniguel CEO

31st Oct 2019

Blog

Does your service team have ‘Pass – I – On’?

By Chris Daffy Founder

18th Oct 2019

How ABANCA created a customer-centric culture

Ducks in a row sales, service, marketing

4th Oct 2019

1 comment

How brands have aligned sales, marketing & service

3rd Oct 2019

1 comment

6 commonalities of CX Leader of the Year finalists

1st Oct 2019

The CX thought experiment that CEOs must conduct

26th Sep 2019

1 comment

Culture

5 practices of brands with strong service cultures

Top-down vs bottom-up marketing

How to align culture in an outsourced call centre

Process mapping: Find the rules ruining your CX

The 8 keys to proper CX governance

Is customer culture more important than marketing?

camisetas de mujer

Dr. Carpet Laguna Niguel

Does your service team have ‘Pass – I – On’?

How ABANCA created a customer-centric culture

How brands have aligned sales, marketing & service

6 commonalities of CX Leader of the Year finalists

The CX thought experiment that CEOs must conduct

How to cultivate service-marketing collaboration

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