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Culture
Culture
23rd Mar 2020
How to empower and engage remote service teams
Contact centres
Delivering customer service during COVID-19
Brought to you by
MyCustomer
20th Mar 2020
Remote-working best practices for customer service
19th Mar 2020
Blog
S*** happens so you'd best have a contingency plan
By
Nicholas Watkis
Principal Consultant
17th Mar 2020
How embeddedness helps staff with customer stress
13th Mar 2020
1
Blog
Where should the CX team sit in your organisation?
By
Neil Davey
Managing editor
13th Mar 2020
7 questions to test your customer-centricity
12th Mar 2020
2 problems that brand purpose poses for CX teams
Advertisement
3rd Mar 2020
1 comment
Why 'people issues' are preventing CX improvement
2nd Mar 2020
2 comments
Has brand purpose become bland & meaningless?
21st Feb 2020
1 comment
Do your CSR plans meet customer expectations?
17th Feb 2020
1 comment
5 practices of brands with strong service cultures
5th Feb 2020
Blog
Top-down vs bottom-up marketing
By
Nicholas Watkis
Principal Consultant
27th Jan 2020
Blog
How to align culture in an outsourced call centre
By
BlueOceanContactCenters
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