Culture

Culture

Ebook
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Customer vulnerability: Guidance to practice

Discover how your organisation can better support vulnerable customers as part of your CX programme.

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Culture

5 ways finserv firms can prepare for Consumer Duty

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Engagement

Creative ways to involve leaders in CX programmes

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Company leadership
Engagement

Clare Muscutt, WiCX: There is a broken rung in CX

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Clare Muscutt
Engagement

A single executive chief customer officer is wrong

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chief customer officer
Management

Digital transformation should start with people

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Robot
Management

Will the 4-day week trial drive a CX revolution?

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Working week
InMoment

Designing Inclusive and Accessible Experiences

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Engagement

How can CIOs and CX leaders work collaboratively?

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Collaboration
Culture

How to speak the c-suite’s language to promote CX

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Engagement

A 4-day week is not the answer to staff engagement

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Calendar
Contact centres

How is quiet quitting impacting contact centres?

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Agent voice of employee
Engagement

Why candidate experience is customer experience

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CX leader interview
Engagement

To be a successful CX leader, don't be a Boris

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Boris
Report
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How Deliveroo delivers great CX with AWS

Deliveroo_AWS
Culture

How to engage your organisation around CX

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Culture

Customer-centricity starts by being humble

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Engagement

How to make CX the cornerstone of a merger

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Vodafone merger

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