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Culture
Culture
12th Dec 2018
Blog
Is a discount all you have to offer?
By
Helen Green
Leadership Collaborator
11th Dec 2018
The 8 elements of a winning service culture
26th Nov 2018
How to become a customer service leader
20th Nov 2018
Blog
Service mindset: You must replace ANTs with APTs
By
Chris Daffy
Founder
9th Nov 2018
Are you a CX leader or fad surfer? Take our test
29th Oct 2018
Blog
Digital transformation: It's about more than tech
By
Matt Klassen
25th Oct 2018
When should you deliver service culture training?
2nd Oct 2018
CX now a core responsibility for CIOs - report
Advertisement
27th Sep 2018
1 comment
Why empathy training is a waste of money
13th Sep 2018
How to use customer feedback to improve your staff
4th Sep 2018
2 comments
How leaders can develop a service culture
30th Aug 2018
Why is it so hard to empower service staff?
23rd Aug 2018
Is this the key killer of contact centre morale?
26th Jul 2018
Why didn't Facebook follow Disney's cultural lead?
Show more
