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Are these the most sexist ads of all time?
Data
How Agile working benefits customer insight teams
Data
Hot tips on how to increase your customer value
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Five differences between CDP and CRM
CRM
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Is your CRM strategy advanced enough for AI?
CRM
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6 ways CRM can improve your marketing function
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Contact centres
What do analytics-led contact centres look like?
Management
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On-demand webinar: What is intelligent service?
Channels
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Hoerbiger's 3-step model to digital transformation
Experience
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Can businesses really influence customer emotion?
Engagement
How to tell if your CX transformation is phony
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Why is the departing customer an ignored persona?
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The Taco Guy Catering
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The 4 Contact Center Location Considerations
Contact centres
Driving CX improvements through employee...
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Resources
Events & webinars
CX Leader of the Year
Culture
Culture
12th Jun 2019
Blog
Are your marketers prepared for the unexpected?
By
nicholas watkis
Principal Consultant
12th Jun 2019
Blog
Your customer is everyone’s customer
By
Helen Green
Leadership Collaborator
11th Jun 2019
How to tell if your CX transformation is phony
The customer experience maturity model
4th Jun 2019
Assessing the customer-centricity of your leaders
8th May 2019
Blog
"Marketing" or "Commercial Management"?
By
nicholas watkis
Principal Consultant
The customer experience maturity model
7th May 2019
1 comment
CEM maturity model pt 2: Customer-centric culture
25th Apr 2019
Podcast
How to deliver CX in the age of distraction
By
Chris Ward
Editor
10th Apr 2019
1 comment
Why service staff avoid taking ownership
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The customer experience maturity model
3rd Apr 2019
CEM maturity model pt 1: Customer-centric vision
29th Mar 2019
2 comments
3 critical things successful CX leaders get right
26th Mar 2019
Blog
How to Engage Gen Z in the Contact Center
By
BlueOceanContactCenters
The customer experience maturity model
19th Mar 2019
2 comments
How the CEM maturity model steers CX programmes
15th Mar 2019
Blog
Customers: Your partners in success
By
Helen Green
Leadership Collaborator
The customer experience maturity model
22nd Feb 2019
5 comments
How DHL built its CX programme & what we can learn
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