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Culture
Culture
Management
18th Nov 2010
The mystery of mystery shopping: Why culture...
by
Matt Lynch
CRM
15th Nov 2010
Social CRM: A collision of culture and technology
by
Neil Davey
Culture
8th Nov 2010
Customer Centric Mission & Values
by
Lynn Hunsaker
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Management
3rd Nov 2010
Zappos: Service excellence is hired not trained
by
Neil Davey
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3
Contact centres
2nd Nov 2010
The problem with customer service metrics
by
Moira Clark
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2
Management
25th Aug 2010
How to build a better customer service culture...
by
Ron Kaufman
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2
Management
11th Dec 2009
The pursuit of customer-centricity: What are...
by
Stephanie Edwards
Management
14th Sep 2009
Stephen Covey: Change culture for customer success
by
Louise Druce
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2
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