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Culture
Culture
Contact centres
2nd Nov 2010
The problem with customer service metrics
by
Moira Clark
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2
Management
25th Aug 2010
How to build a better customer service culture...
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Ron Kaufman
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Management
11th Dec 2009
The pursuit of customer-centricity: What are...
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Stephanie Edwards
Management
14th Sep 2009
Stephen Covey: Change culture for customer success
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Louise Druce
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