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Customer Data Platforms

Customer Data Platforms

Customer Data Platforms
8th Apr 2021

Data hygiene and customer centricity

In an increasingly customer-centric world, the ability to capture and use customer data to communicate effectively, shape products and solutions, and...

Blog
Big data
11th Mar 2021

How to improve customer service by using data

Blog
Data
15th Feb 2021

Why a customer sandwich should be on your CX menu

by
Steve Carrod
customer sandwich
Customer Data Platforms
19th Jan 2021

EU GDPR: Consumer Rights and Privacy Protections

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Advocacy
9th Dec 2020

Care is more than Empathy

Blog
Customer Data Platforms
22nd Oct 2020

Customer insights continue to evolve in 2021

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Why low-code CRM is the right investment

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Customer Data Platforms
18th Sep 2020

How to build a database from scratch

Blog
Engagement
15th Sep 2020

CX's 5 digital dilemmas posed by the pandemic

by
Scott Turton
Digital dilemma
Customer Data Platforms
10th Sep 2020

AI's increasing role in contact centres

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Customer Data Platforms
8th Sep 2020

Revamp your digital transformation strategy

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Customer Data Platforms
26th Aug 2020

How to anticipate the unseen customer experience

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Customer Data Platforms
14th Jul 2020

Digital strategies need to evolve and accelerate

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Collaboration
16th Jun 2020

Guaranteeing consistent quality

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