Customer Data Platforms

Customer Data Platforms

Loyalty

19th May 2022

What Netflix’s customer crisis teaches us about CX

Netflix has been forced to cut jobs as its subscribers plummet. What's gone wrong - and what customer retention lessons can we learn from it?...

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Netflix

Voice of the Customer

1st Dec 2021

Why insight teams must have say on CX survey plans

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Customer insights surveys

Analytics

30th Sep 2021

Review: The Big Book of Customer Data & Analytics

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Peter Dorrington

B2B

20th Jul 2021

Customer data privacy: Where to draw the line?

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Customer Data Platforms

12th Jun 2021

The onboarding metrics that determine SaaS success

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Srikrishnan Ganesan

Data

17th May 2021

Customer data platforms: Should you build or buy?

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CDP builder

Customer Data Platforms

8th Apr 2021

Data hygiene and customer centricity

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Customer_Experience

Big data

11th Mar 2021

How to improve customer service by using data

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Data

15th Feb 2021

Why a customer sandwich should be on your CX menu

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customer sandwich

Customer Data Platforms

19th Jan 2021

EU GDPR: Consumer Rights and Privacy Protections

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Joanna Clark Simpson

Advocacy

9th Dec 2020

Care is more than Empathy

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Customer Data Platforms

22nd Oct 2020

Customer insights continue to evolve in 2021

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Customer Data Platforms

18th Sep 2020

How to build a database from scratch

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Engagement

15th Sep 2020

CX's 5 digital dilemmas posed by the pandemic

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Digital dilemma

Customer Data Platforms

10th Sep 2020

AI's increasing role in contact centres

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Customer Data Platforms

8th Sep 2020

Revamp your digital transformation strategy

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Neil Russell-Smith

Customer Data Platforms

26th Aug 2020

How to anticipate the unseen customer experience

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