Customer emotion

Customer emotion

Management

Rise in violence and abuse towards service staff

Recent research reveals a worrying trend of retail staff being subjected to increasing levels of abuse and violence.

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Really angry man with steam coming out of his ears and the top of his head
Customer emotion

How customers are coping in difficult times

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EI Evolution Academy

Ei Evolution Academy partners with MyCustomer

EI
Engagement

MyCustomer partners with Ei Evolution Academy

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Course
Analytics

Just how many bank accounts do we need?

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Behavioural marketing

Black Friday: when rationality takes a back seat 

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Behavioural marketing

Beware of confirmation bias when investing

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Loyalty

Customer trust tumbling amidst economic turmoil

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Economy
Customer emotion

How will consumer behaviour change in 2023?

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Customer emotion

In 2023, 1 in 5 CX programmes will disappear

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Customer emotion

2023 predictions for customer experience

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Customer emotion

Efficient/empathetic CX key during costs crisis

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Loyalty

Customers demand brands absorb rising costs

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Cost-of-living crisis: Two Men Pulling on a Dollar Sign
Engagement

CX lessons from the worst school in America

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School
Engagement

How can leaders drive great CX from all staff?

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Team culture customer
Loyalty

Emotional attachment is the key to customer growth

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Emotional attachment
Voice of the Customer

Inclusive CX must be more than a moment in the sun

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Inclusive cx
Whitepaper
Sponsored

Consumer behaviours & motivations

antholytics

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