Customer emotion

Management

The key to building customer and employee loyalty

In conversation with MyCustomer, Sally Winston emphasises the significance of human connection in the digital transformation era.

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Sally speaking in a black and white photo on a purple/pink background with graphical figures
Management

Subscribing to your customers' expectations

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A person with a televsion set for a head and ropes around their arms and legs
Management

Supporting customers through a crisis

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One person helping another cross a divide
Voice of the Customer

How inclusive are your CX offerings?

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A person with their brain showing
Loyalty

"Empathy starts from a place of radical humility"

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Joana de Quintanilha headshot
Loyalty

LIV Golf: Sportswashing vs social responsibility

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A sign for the Professional Golfer's Association of America - PGA
Advocacy

Trust is a two-way street

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Voice of the Customer

Supply chains: Customers want action not excuses

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Woman shaking a fist with an angry expression on her face
Customer emotion

Using data to drive your wellbeing strategy

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Customer Data Platforms

The perfect match: Why customer intimacy is vital

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Management

Rise in violence and abuse towards service staff

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Really angry man with steam coming out of his ears and the top of his head
Customer emotion

How customers are coping in difficult times

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EI Evolution Academy

Ei Evolution Academy partners with MyCustomer

EI
Engagement

MyCustomer partners with Ei Evolution Academy

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Course
Analytics

Just how many bank accounts do we need?

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Behavioural marketing

Black Friday: when rationality takes a back seat 

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Behavioural marketing

Beware of confirmation bias when investing

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Loyalty

Customer trust tumbling amidst economic turmoil

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Economy

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