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Customer emotion
Customer emotion
Contact centres
28th Apr 2020
7 exercises for emotionally-intelligent service
by
Philip Gimmack
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1
Advocacy
14th Apr 2020
Put empathy at the front of your service strategy
by
Guest Contributor
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Customer emotion
9th Apr 2020
As COVID-19 surges, consumers are zapped of energy
by
Forrester
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Customer emotion
8th Apr 2020
The impact of incentives on consumer behaviour
by
Colin Shaw
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Customer Data Platforms
30th Mar 2020
Consumer reaction To COVID-19 varies
by
Forrester
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Loyalty
30th Mar 2020
How to create new value for customers in a crisis
by
Alex Allwood
Customer emotion
24th Mar 2020
Consumer attitudes & behaviour during COVID-19
by
Forrester
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Behavioural marketing
24th Mar 2020
How to retain customers during coronavirus
by
Brad Davis
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Channels
20th Mar 2020
7 techniques to humanise digital CX channels
by
Isabelle Zdatny
Channels
17th Mar 2020
Does nudge theory work in customer experience?
by
Chris Ward
Engagement
16th Mar 2020
What you need to know about anxious customers
by
Simon Moore
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3
Customer emotion
11th Mar 2020
Why the intensity of customer emotions is crucial
by
Colin Shaw
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