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Customer emotion
Customer emotion
Engagement
26th Jan 2020
Two strategies to serve customers' emotional needs
by
Neil Davey
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2
Artificial intelligence
22nd Jan 2020
What emerging mind-reading tech means in marketing
by
Greg Heist
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Behavioural marketing
21st Jan 2020
Five Consumer Lessons From The 2010s: No. 5
by
Forrester
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Engagement
20th Jan 2020
Can businesses really influence customer emotion?
by
Neil Davey
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3
Engagement
20th Jan 2020
Why your company has a customer empathy deficit
by
Alex Allwood
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1
Customer emotion
19th Jan 2020
WHAT YOU MUST KNOW ABOUT YOUR BIAS
by
Colin Shaw
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Engagement
6th Jan 2020
Is emotion the key to CX differentiation?
by
Jeanne Bliss
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3
Artificial intelligence
13th Dec 2019
Marketing and the tyranny of choice
by
Kevin Sterneckert
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Loyalty
13th Dec 2019
Four CX lessons from The Airbnb Way
by
Colin Shaw
Contact centres
12th Dec 2019
2019: Customer service trends in the age of rage
by
Neil Davey
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3
Loyalty
9th Dec 2019
Did science & soft skills save CX from stagnation?
by
Chris Ward
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2
Customer emotion
26th Nov 2019
Serving your customers' emotional needs
by
Ermir Shakaj
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