Customer emotion

Artificial intelligence

16th Oct 2019

5 ways AI helps improve customer experience

by

Emily Johnson

Customer emotion

3rd Oct 2019

Revealed: The two secrets to customer loyalty

by

Colin Shaw

Engagement

27th Sep 2019

Why neutral customer emotions are important

by

Chris Ward

1

Customer emotion

23rd Sep 2019

Is your return policy seamless & customer-centric?

by

Stacy Sherman

Contact centres

12th Sep 2019

What separates Which’s best and worst brands?

by

Frank Sherlock

Customer emotion

16th Aug 2019

Do you use the right measures for your CX?

by

Colin Shaw

Customer emotion

5th Aug 2019

Improving CX with text analytics and emotion

by

Smitha Chunduri

Voice of the Customer

5th Aug 2019

How to use diary studies for customer insight

by

Amy Scott

2

Voice of the Customer

29th Jul 2019

Can emotion be linked to business metrics?

by

Chris Johnston

1

Data

22nd Jul 2019

Why we're getting the measurement of emotion wrong

by

Morris Pentel

1

Customer emotion

17th Jul 2019

Enhance your CX with both digital & human insights

by

andrewarmstrong

Customer emotion

5 ways AI helps improve customer experience

Revealed: The two secrets to customer loyalty

Why neutral customer emotions are important

Is your return policy seamless & customer-centric?

What separates Which’s best and worst brands?

Do you use the right measures for your CX?

Improving CX with text analytics and emotion

How to use diary studies for customer insight

Can emotion be linked to business metrics?

Why we're getting the measurement of emotion wrong

Enhance your CX with both digital & human insights

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