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Customer emotion
Customer emotion
Collaboration
18th May 2019
CX best practices: Lessons learned at ABPM
by
Diana Serrano
Blog image, notepad with pen
Customer emotion
15th May 2019
Is your CX ready for facial recognition tech?
by
Colin Shaw
Blog image, notepad with pen
Artificial intelligence
10th May 2019
Balancing automation and the human touch in CX
by
Olivier Njamfa
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Engagement
25th Apr 2019
S1 Ep7: Deliver CX in age of digital distraction
Data
10th Apr 2019
How can emotion insights improve customer contact?
by
Neil Davey
Customer emotion
9th Apr 2019
Text analytics - Getting emotional
by
Fabrice Martin
Blog image, notepad with pen
Customer emotion
3rd Apr 2019
Differentiate your CX with emotional connections
by
Peter Dorrington
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Customer emotion
28th Mar 2019
Why you must address customer irrationality
by
Colin Shaw
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Voice of the Customer
22nd Mar 2019
Sponsored
How behavioural science can help reveal emotions
by
Guest Contributor
Management
27th Feb 2019
How to develop empathy in your service staff
by
Neil Davey
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4
Data
19th Feb 2019
Using data science to understand customer emotions
by
Seth Grimes
Data
16th Oct 2018
How to use emotion data to predict product success
by
Chris Ward
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