Customer emotion

Sales performance

2nd Nov 2017

How salespeople with high EQ perform differently

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Brain arrows

Loyalty

30th Oct 2017

Should the Peak-End rule influence your CX design?

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Peak end

Behavioural marketing

17th Apr 2017

Marketing's greatest fear - the emotional consumer

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Customer emotion

17th May 2013

How Sony Europe Created a Community of Super-Fans

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