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Customer emotion
Customer emotion
Management
16th Feb 2022
Time to ditch 'the customer is always right'?
by
Chris Ward
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6
Customer emotion
10th Jan 2022
The future of customer experience
by
Peter Dorrington
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Contact centres
10th Jan 2022
The role of service teams in tackling loneliness
by
Chris Ward
Loyalty
6th Jan 2022
How the world's best CX leaders address empathy
by
Neil Davey
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1
Technology
30th Dec 2021
2022: A year for insightful customer experiences
by
Brian Atkinson
Loyalty
23rd Dec 2021
Why "false" customer loyalty is so dangerous
by
Anna Belikova
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2
Engagement
20th Dec 2021
5 rules for managing B2B customer experiences
by
Colin Shaw
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1
Contact centres
15th Dec 2021
2022: The year for insightful customer experiences
by
Brian Atkinson
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Advertising
22nd Nov 2021
Why brands will find their voice in 2022
by
Stas Tushinskiy
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Customer emotion
17th Nov 2021
What's in store for customer insight pros in 2022?
by
Forrester
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Customer emotion
10th Nov 2021
Managing a winter of customer discontent
by
FutrAI
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Customer emotion
2nd Nov 2021
Consumers will seek happiness and comfort in 2022
by
Forrester
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