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Customer emotion
Customer emotion
Engagement
20th Dec 2021
5 rules for managing B2B customer experiences
by
Colin Shaw
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Contact centres
15th Dec 2021
2022: The year for insightful customer experiences
by
Brian Atkinson
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Advertising
22nd Nov 2021
Why brands will find their voice in 2022
by
Stas Tushinskiy
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Customer emotion
17th Nov 2021
What's in store for customer insight pros in 2022?
by
Forrester
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Customer emotion
10th Nov 2021
Managing a winter of customer discontent
by
FutrAI
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Customer emotion
2nd Nov 2021
Consumers will seek happiness and comfort in 2022
by
Forrester
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Customer emotion
2nd Nov 2021
Empathy has been destroyed in a race for sales
by
David Blaseby
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Engagement
1st Nov 2021
Do brands walk the talk when it comes to empathy?
by
Neil Davey
Research
Sponsored
Improving empathy in customer service
Customer emotion
28th Oct 2021
The year of the grand pivot for CX
by
Forrester
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Advertising
28th Oct 2021
2022: CMOs emerge as emboldened business leaders
by
Forrester
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Customer emotion
18th Oct 2021
How to use the new consumer math to your advantage
by
Hamish McCollester
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