Customer emotion

Customer emotion

11th Oct 2021

Why locking customers in is counterproductive

by

Ecommerce

4th Oct 2021

Which brands pass the empathy test?

by

Writing empathy

Customer emotion

29th Sep 2021

The next normal: Building back better CX

by

Neil Russell-Smith

Customer emotion

20th Sep 2021

So you think you know about empathy? Think again

by

Sandra Thompson

Management

3rd Sep 2021

Can you deliver customer empathy without EX?

by

MyCustomer report examines the link between customer empathy and employee experience

Customer emotion

2nd Sep 2021

Is your CX program relevant post-pandemic?

by

Customer emotion

31st Aug 2021

What customers really think about activewear CX

by

Customer emotion

17th Aug 2021

A roadmap for customer safety

by

Data

16th Aug 2021

Why the next era of CX is about small & wide data

by

Prof. V. Charles

Small data

Contact centres

12th Aug 2021

Are your customers awful?

by

Nasty unpleasant customers

Customer emotion

9th Aug 2021

Should we put customer decisions before emotions?

by

Dr. Graham Hill

Pages