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Customer emotion
Customer emotion
Engagement
31st Mar 2021
Book review: Customer Empathy by Alex Allwood
by
Aileen Machado
Ebook
Sponsored
Customer effort score guide
Customer emotion
29th Mar 2021
Post-pandemic CX – what shoppers want
by
Emma Newman
Blog image, notepad with pen
Channels
The role of AI in creating human-centred customer service
Strategy
19th Mar 2021
How to design 'human' experiences in an AI world
by
Musa Hanhan
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2
Engagement
16th Mar 2021
Efficient but emotional: CX's demanding dichotomy
by
Neil Davey
Research
Sponsored
The future of customer experience in retail
Voice of the Customer
2nd Mar 2021
S2 Ep11: The secrets to great customer feedback
Loyalty
1st Mar 2021
How to build trust through digital CX
by
Amy Scott
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3
Customer emotion
25th Feb 2021
Bridging the engagement capacity gap
by
Steve Bell
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Engagement
19th Feb 2021
5 rules for designing great digital CX
by
Colin Shaw
Customer emotion
18th Feb 2021
We need to shift how we think about emotion
by
Forrester
Blog image, notepad with pen
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