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Customer emotion
Customer emotion
Loyalty
9th Feb 2021
Customers want to "buy into" not just "buy from"
by
Zhecho Dobrev
Artificial intelligence
8th Feb 2021
AI puts customers at the centre of business
by
Lee Whittington
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Content marketing
4th Feb 2021
Why you shouldn’t ditch your marketing plans
by
AMBITIOUS PR
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Customer emotion
4th Feb 2021
Let’s talk about L.O.V.E … at work?!
by
Sandra Thompson
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Customer emotion
3rd Feb 2021
Just sit and wait while thinking about…
by
SvenMuc
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Artificial intelligence
27th Jan 2021
How to maximise customer lifetime value
by
Lee Whittington
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Engagement
26th Jan 2021
CX pioneers reveal what you should be prioritising
by
Colin Shaw
Customer emotion
20th Jan 2021
5 rules for managing customer memories
by
Colin Shaw
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Management
19th Jan 2021
The Feeling Economy’s impact on the service sector
by
Ming-Hui Huang and Roland T. Rust
Research
Sponsored
How have CX programmes adapted to COVID-19?
Strategy
8th Jan 2021
Has COVID-19 created more compassion in brands?
by
Chris Ward
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1
Analytics
6th Jan 2021
Adapting CX to 5 common types of customers
by
Frank Sherlock
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