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Customer emotion
Customer emotion
Engagement
26th Jan 2021
CX pioneers reveal what you should be prioritising
by
Colin Shaw
Customer emotion
20th Jan 2021
5 rules for managing customer memories
by
Colin Shaw
Blog image, notepad with pen
Management
19th Jan 2021
The Feeling Economy’s impact on the service sector
by
Ming-Hui Huang and Roland T. Rust
Research
Sponsored
How have CX programmes adapted to COVID-19?
Strategy
8th Jan 2021
Has COVID-19 created more compassion in brands?
by
Chris Ward
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1
Analytics
6th Jan 2021
Adapting CX to 5 common types of customers
by
Frank Sherlock
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Customer emotion
30th Dec 2020
In times of crisis, empathy fuels loyalty
by
Forrester
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Customer emotion
24th Dec 2020
Deal or No Deal, Brexit is on the Horizon
by
Neil Russell-Smith
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Customer emotion
17th Dec 2020
Into the unknown - what to expect from CX in 2021
by
ChrisColley
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Management
16th Dec 2020
The role of complaint management in CX improvement
by
Rachel Williams
Loyalty
15th Dec 2020
Why loyalty & sentiment are 2021's big challenges
by
Ricardo Saltz Gulko
Voice of the Customer
14th Dec 2020
The CX trends set to characterise 2021
by
Chris Ward
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