Customer emotion

Customer emotion

3rd Dec 2020

Empathy is the best gift for customers

by

Management

30th Nov 2020

S2 Ep10: Why CX leaders shouldn’t start out in CX

CX Leader of the Year

Engagement

24th Nov 2020

5 myths about emotion & their implications for CX

by

Unicorn myth

Engagement

23rd Nov 2020

How negativity bias can benefit your CX

by

Negativity bias

Customer emotion

16th Nov 2020

Getting inside the customer's mind

by

Loyalty

16th Nov 2020

How has coronavirus impacted customer loyalty?

by

Loyalty

Customer emotion

9th Nov 2020

What did customers think of service during COVID?

by

Customer emotion

29th Oct 2020

Inclusion will be at the core of CX in 2021

by

Customer Data Platforms

22nd Oct 2020

Customer insights continue to evolve in 2021

by

Contact centres

22nd Oct 2020

Study reveals the 6 requirements of empathetic CX

by

Peter Dorrington

Phone hearts empathy

Customer emotion

21st Oct 2020

Divided consumers will wrestle tensions in 2021

by

Customer emotion

14th Oct 2020

Why compassion is good for business

by

Peter Dorrington

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