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Customer emotion
Customer emotion
Customer emotion
3rd Dec 2020
Empathy is the best gift for customers
by
Forrester
Blog image, notepad with pen
Management
30th Nov 2020
S2 Ep10: Why CX leaders shouldn’t start out in CX
Engagement
24th Nov 2020
5 myths about emotion & their implications for CX
by
Steven Walden
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6
Engagement
23rd Nov 2020
How negativity bias can benefit your CX
by
Colin Shaw
Customer emotion
16th Nov 2020
Getting inside the customer's mind
by
Colin Shaw
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Loyalty
16th Nov 2020
How has coronavirus impacted customer loyalty?
by
Tim Bond
Customer emotion
9th Nov 2020
What did customers think of service during COVID?
by
Ganesh
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Customer emotion
29th Oct 2020
Inclusion will be at the core of CX in 2021
by
Forrester
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Customer Data Platforms
22nd Oct 2020
Customer insights continue to evolve in 2021
by
Forrester
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Contact centres
22nd Oct 2020
Study reveals the 6 requirements of empathetic CX
by
Peter Dorrington
Customer emotion
21st Oct 2020
Divided consumers will wrestle tensions in 2021
by
Forrester
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Customer emotion
14th Oct 2020
Why compassion is good for business
by
Peter Dorrington
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