Customer emotion

Customer emotion

14th Sep 2020

Enhance your customer's memory of their experience

by

Loyalty

14th Sep 2020

Is the focus on empathy spawning sociopaths?

by

Lubna Dajani and Peter Dorrington

Sociopath empathy

Management

7th Sep 2020

Why emotional intelligence trumps empathy

by

Sandra Thompson

Emotional intelligence

Customer emotion

28th Aug 2020

Generational shopping: Motivations & opportunities

by

Contact centres

26th Aug 2020

Driving customer loyalty with fair treatment

by

Customer emotion

21st Aug 2020

How to grow brand loyalty, organically

by

Loyalty

20th Aug 2020

Empathy's role in service: What's working well?

by

Peter Dorrington

Heart empathy staff

Management

19th Aug 2020

Why emotional authenticity is an issue for service

by

Emotional authenticity

Voice of the Customer

17th Aug 2020

The five rules of advanced journey mapping

by

Footsteps journey mapping

Contact centres

14th Aug 2020

Virtual roundtable: Empathy's role in service

by

Genesys webinar

Click-and-collect

11th Aug 2020

Safety at the forefront of customer experience

by

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