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Customer emotion
Customer emotion
Customer emotion
14th Sep 2020
Enhance your customer's memory of their experience
by
Colin Shaw
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Loyalty
14th Sep 2020
Is the focus on empathy spawning sociopaths?
by
Lubna Dajani and Peter Dorrington
Management
7th Sep 2020
Why emotional intelligence trumps empathy
by
Sandra Thompson
Report
Sponsored
Redefining digital transformation
Customer emotion
28th Aug 2020
Generational shopping: Motivations & opportunities
by
Emma Newman
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Contact centres
26th Aug 2020
Driving customer loyalty with fair treatment
by
Craig Farley
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Customer emotion
21st Aug 2020
How to grow brand loyalty, organically
by
Chaman Maharaj
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Loyalty
20th Aug 2020
Empathy's role in service: What's working well?
by
Peter Dorrington
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Management
19th Aug 2020
Why emotional authenticity is an issue for service
by
Jerry Halm
Voice of the Customer
17th Aug 2020
The five rules of advanced journey mapping
by
Colin Shaw
Contact centres
14th Aug 2020
Virtual roundtable: Empathy's role in service
by
Neil Davey
Click-and-collect
11th Aug 2020
Safety at the forefront of customer experience
by
Ed Whitehead
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