Customer experience management

Technology

Deliver better CX with conversational intelligence

Leslie Pagel, Chief Evaneglist of Authenticx, discusses the necessity for leaders to incorporate conversational AI into their CX offerings.

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Technology

How to gain a competitive CX advantage

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Customer experience management

Engaging HR, Finance, Legal, and IT is vital!

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Artificial intelligence

What’s the future of the chatbot?

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CX job of the week

CX job of the week: University of Bristol

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Voice of the Customer

The expansive role of CX teams

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Customer experience management

Oddly, a marketer's most powerful tool is regret.

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Sales performance

Will this be a Christmas to forget for retailers?

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Customer experience management

Choice overload - taking the anxiety out of retail

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Technology

How AI can help you achieve hyper-personalisation

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Ecommerce

Want to reach your customers this Black Friday?

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Customer experience management

8 Potent Strategies to Drive Sales Through Others

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Engagement

What it takes to become a CX Leader of the Year

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Acxiom

Acxiom’s Annual CX Trends Report

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Management

Does your company play in a packed stadium?

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Customer experience management

14 opportunities & risks you face in 2024. Ready?

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Management

Can you be an expert on someone else's experience?

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CX job of the week

CX job of the week: First Advantage

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