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Customer experience management
Strategy
4th Jul 2003

Refund bill for Oracle could hit $354 million...

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Strategy
4th Jul 2003

Big bang EAI no longer wanted by customers,...

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Strategy
3rd Jul 2003

Industry Level 2 CRM, CMO

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Strategy
3rd Jul 2003

PeopleSoft scores earnings blow against Oracle

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Strategy
3rd Jul 2003

Call centre management not being handled to...

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Strategy
3rd Jul 2003

Christopher Fletcher

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Strategy
3rd Jul 2003

Hugh B. Bishop

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Strategy
2nd Jul 2003

Local CRM for Local People

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Strategy
2nd Jul 2003

Market View: Use your intelligence!

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Strategy
2nd Jul 2003

CRM uptake in local authorities growing, but...

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Strategy
2nd Jul 2003

Oracle bid just not high enough, says...

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Strategy
2nd Jul 2003

international CRM (following)

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