Customer journey

18th Apr 2019
Blog

Why A/B testing improves customer experience

By
ursh2984
Marketing Manager
Customer experience management
12th Apr 2019
Blog

5 things you should do to manage uncertainty

By
Colin Shaw
Founder & CEO
Customer experience management
5th Apr 2019
Blog

How to gain CX project approval

By
Damian Kernahan
Customer experience management
Face mask
Data
5th Apr 2019
2 comments

How personas impact customer journey design

2nd Apr 2019
Blog

How modern desktops are improving agent engagement

By
Forrester
Independent research and advisory firm
Customer experience management
2nd Apr 2019
Blog

What is innovative CX & how do you deliver it?

By
Colin Shaw
Founder & CEO
Customer experience management
28th Mar 2019
Blog

What is XM and which brands are doing it well?

By
Ian McVey
Head of Enterprise Sales, Northern Europe...
Customer experience management
20th Mar 2019
Blog

Automation is Creating Better Customer Experience

By
Matt Shealy
President
Customer experience management
20th Mar 2019
Blog

Time for a wake-up call for CX leaders?

By
Martin Wyatt
VP, Sales, EMEA West Unified Communications...
Contact centres
13th Mar 2019
Blog

Nudging customers towards better decisions

By
KAE Consulting
Behavioural marketing
12th Mar 2019
Blog

Designing an effective customer loyalty program

By
MelindaC
Customer journey
Stitches
Contact centres
11th Mar 2019

What does it take to offer seamless experiences?

Troubleshooter
Loyalty
8th Mar 2019

Tackling journey mapping's most common obstacles

1st Mar 2019
Blog

Evolving customer care for Millennials

By
Iain Banks
Regional VP International Markets
Customer experience management