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Resources
Events & webinars
CX Leader of the Year
Customer journey
Customer journey
23rd Aug 2019
Blog
Modernise Employee Engagement in 3 Simple Steps
By
Joanne Regan-Iles
Head of Human Capital & Talent...
22nd Aug 2019
Why customer channel preferences aren't clear cut
20th Aug 2019
Delivering exceptional service – a 2019 guide
20th Aug 2019
Is customer journey management now mainsteam?
19th Aug 2019
Get buy-in from your entire executive team
15th Aug 2019
How to hire a journey manager
13th Aug 2019
1
Blog
Are you ready for the mobile ecommerce revolution?
By
Branwell Moffat
Director of Commerce Consulting
8th Aug 2019
Blog
The digital natives are here – are you ready?
By
ValurSvansson
Principal Consultant - Customer Op's...
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The importance of endings in CX
6th Aug 2019
What is the 'crack of doubt' and how to counter it
5th Aug 2019
2 comments
How to use diary studies for customer insight
1st Aug 2019
Blog
What exactly Is Voice of the Customer?
By
Martin Powton
Marketing Manager
1st Aug 2019
Who is hiring journey managers - should you too?
31st Jul 2019
3 comments
Are we over-engineering customer experiences?
24th Jul 2019
What CX strategies will succeed in an AI future?
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