Customer journey

21st Jan 2020
Blog

The role of CDPs within customer journey analytics

By Co-founder and CEO
Customer Data Platforms
19th Jan 2020
Blog

Customer experience: 5 startling 2020 predictions

By Founder & CEO
Customer experience management
17th Jan 2020
Blog

Great CX doesn’t end after checkout

By VP Marketing, EMEA
Customer journey
26th Dec 2019
Blog

Millennials talk; Boomers put their green to work

By Independent research and advisory firm
Branding
Algorithim economy
Channels
19th Dec 2019
1 comment

When do you turn to tech in the customer journey?

Age of rage
Contact centres
12th Dec 2019
3 comments

2019: Customer service trends in the age of rage

11th Dec 2019
Blog

How To Prove That Fixing CX Problems Cuts Costs

By Independent research and advisory firm
Customer experience management
5th Dec 2019
Blog

The SME advantage: show your human side

By Senior Director, Customer Experience...
Chatbots
Insulting customers
Engagement
4th Dec 2019
4 comments

The 6 ways companies insult their customers

Buyer personas
Strategy
21st Nov 2019
1 comment

4 sample customer personas and what they teach us

14th Nov 2019
Podcast

Why few firms are putting the customer in CX

By Editor
Management
13th Nov 2019
Blog

How intent unlocks customer-driven journeys

By CMO
Customer journey
13th Nov 2019
Blog

The recession is coming - is your CX prepared?

By Founder & CEO
Customer journey
2020 vision
Voice of the Customer
13th Nov 2019

How to ensure your CX programme has 2020 vision