Customer journey mapping

Customer journey mapping

Analytics

No EVs? Here is a hybrid approach to going green

It is no secret that customers are putting more pressure on retailers than ever to go green. Buyers are starting to factor things like sustainability...

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What’s gone wrong with the CX world?

What's gone wrong with CX? What’s gone wrong with the CX world?
Engagement

The 4 most common journey mapping activation gaps

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mind the gap
Customer experience management

Will retail survive the dramatic drop in footfall?

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Technology

How to build your customer experience tech stack

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Building a cx tech stack
CX job of the week

CX job vacancy of the week: Sainsbury's

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Whitepaper
Sponsored

MyC research: Customer journey management's rise

CP
Engagement

Who should lead your journey mapping practices?

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Journey mapping leader
Loyalty

The hard truth about moments of truth

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eye insight
Customer experience management

Customer engagement must be business outcome based

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Whitepaper
Sponsored

Why self-service is essential for web portals

liferaycover
Customer experience management

Is it time to unbundle the service experience?

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Customer experience management

Do you need a customer interaction catalogue?

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Engagement

Why you need to map the customer's ecosystem

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Any Answers comment Icon 8
customer ecosystem
Customer experience management

The sweet spot: Journey analytics plus research

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Customer journey

Mapping the customer journey: Why voice matters

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Customer experience management

Companies facing hypergrowth need a plan for CX

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Customer experience management

CX is all about your intermediaries

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