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Customer metrics
Customer metrics
11th Dec 2018
Blog
Why customer data is the new Lego
By
Mike Woodward
Head of Analytics and Insights
24th Nov 2018
Blog
Why should you invest in the Net Promoter Score?
By
AgiMarx
Director of Marketing, Thematic
22nd Nov 2018
Blog
Don’t stay stuck – refreshing SaaS CRM systems
By
SimonJohnson
General Manager UKI
6th Nov 2018
Blog
Why customer effort is a key KPI
By
Steve Smith ClickSoftware
VP of Strategic Industries
31st Oct 2018
Blog
Customer survey questions: Open-ended vs closed
By
JackMiller
17th Oct 2018
6 comments
Forget NPS - measure customer needs instead
11th Oct 2018
Blog
How to create Customer Experience dashboards
By
Keith Schorah
Managing Director
26th Sep 2018
Blog
4 ways to improve your 'sales to service' journey
By
Forrester
Independent research and advisory firm
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3rd Aug 2018
Blog
Are Apple’s amazing earnings enough?
By
Forrester
Independent research and advisory firm
1st Aug 2018
Experience data: A new currency for big business
18th Jul 2018
2 comments
Why customer experience has turned CRM on its head
12th Jun 2018
Blog
It pays to put NPS in context
By
Martin Green
General Manager, EMEA
29th May 2018
Blog
Getting the most out of VoC market research
By
Jo Davies
Director
2nd May 2018
1
Blog
GDPR and customer experience
By
Keith Schorah
Managing Director
Show more
