Customer metrics

Customer metrics

Data

My key performance indicators are not moving! Why?

Your CX efforts aren't moving the numbers... so what's going wrong? Colin Shaw shares some thoughts on how to get to the bottom of this...

by
KPIs
Data

What Moneyball teaches us about customer metrics

by
Any Answers comment Icon 1
Baseball
B2B

Net Promoter Score (NPS) Benchmarks

by
Blog image, notepad with pen
Customer experience management

How to turn NPS detractors into promoters

by
Blog image, notepad with pen
Customer metrics

When is a customer not a customer?

by
Blog image, notepad with pen
Customer metrics

The gap between what you measure & what you do

by
Blog image, notepad with pen
Loyalty

How to measure how much your customers trust you

by
Any Answers comment Icon 1
Handshake hire journey manager
Loyalty

Poor CX leaders use NPS - but NPS isn't the issue

by
Question
Data

Measuring CX ROI is hampered by meaningless means

by
ROI
Customer experience management

How can the jobs-to-be-done approach benefit CX?

by
Blog image, notepad with pen
Customer metrics

How the customer voice impacts your growth

by
Blog image, notepad with pen
Technology

Is proactive service causing more harm than good?

by
Outreach programmes failing two-thirds of customers
Data

Operational CSAT: The perfect complement to NPS?

by
Numbers scores
Data

How Cynefin surfaces the right CX metrics to use

by
Metrics
Loyalty

5 common mistakes companies make with NPS

by
5 common mistakes companies make with NPS
Report
Sponsored

Reputation management for mobile apps

appfollow_fc
Engagement

MyCustomer’s 10 most-read articles of 2021

by
Any Answers comment Icon 1
News
Customer metrics

Why your customer data is important?

by
Blog image, notepad with pen

Pages