Customer metrics

Loyalty

The Tesla vs Amazon stats that reveal NPS's flaws

Does the varying fortunes of these two mega companies in 2019 prove that ranking an entire organisation by a single number is misleading?

by
Download9
Musk Bezos
Customer experience management

How to create, send, and evaluate a CES survey

Blog
Contact centre metrics

Customer Success: How to Measure and Maximize It

Blog
Customer metrics

Reviews are key in a Covid-dominated travel market

Blog
Customer metrics

One effective way to avoid losing your ecommerce

Blog
Loyalty

5 CX trends that become more important every year

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calendar
Voice of the Customer

VIRTUAL ROUNDTABLE TOMORROW: Make CSAT insightful

by
Freshworks
Engagement

What should be the priorities for restarting CX?

by
restarting CX
Voice of the Customer
Sponsored

How consumer behaviour change has affected retail

by
Delivery
Customer Data Platforms

Customer insights continue to evolve in 2021

Blog
Customer metrics

Incorporating feedback into your business planning

Blog
Voice of the Customer
Sponsored

How to meet changing customer expectations

Chameleon
Loyalty

How to avoid toxic customer experience KPIs

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toxic KPIs
Customer metrics

What US health insurers can learn from a CX leader

Blog