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Are these the most sexist ads of all time?
Data
How Agile working benefits customer insight teams
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Hot tips on how to increase your customer value
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Five differences between CDP and CRM
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Is your CRM strategy advanced enough for AI?
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6 ways CRM can improve your marketing function
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What do analytics-led contact centres look like?
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On-demand webinar: What is intelligent service?
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Hoerbiger's 3-step model to digital transformation
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Can businesses really influence customer emotion?
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How to tell if your CX transformation is phony
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The Taco Guy Catering
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The 4 Contact Center Location Considerations
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The 4 Contact Center Location Considerations
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Driving CX improvements through employee...
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Resources
Events & webinars
CX Leader of the Year
Customer metrics
Customer metrics
13th Jun 2019
Blog
The 4 Contact Center Location Considerations
By
BlueOceanContactCenters
21st May 2019
1 comment
The 8 best practice capabilities of CX leaders
17th May 2019
How to make customer surveys a choice, not a chore
18th Apr 2019
Blog
Why A/B testing improves customer experience
By
ursh2984
Marketing Manager
17th Apr 2019
Blog
How to orchestrate your customer analytics
By
Forrester
Independent research and advisory firm
1st Apr 2019
3 comments
10 KPIs that demonstrate CX value better than NPS
21st Mar 2019
Measuring CX: What are the right questions to ask?
18th Mar 2019
Blog
The effect facial recognition can have on CX
By
Colin Shaw
Founder & CEO
Advertisement
15th Mar 2019
Blog
3 tools to measure authentic customer emotions
By
Colin Shaw
Founder & CEO
28th Feb 2019
4 guiding principles for CX metrics with meaning
19th Feb 2019
Blog
Are you using 1999 metrics to measure 2019 CX?
By
BlueOceanContactCenters
14th Feb 2019
Blog
The 4 drawbacks of relying on surveys for VoC
By
Olivier Njamfa
12th Feb 2019
Blog
5 recommendations for driving CX ROI
By
Colin Shaw
Founder & CEO
31st Jan 2019
1 comment
What Moneyball teaches us about customer metrics
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