Customer metrics

4th Dec 2019
Blog

How to prove that fixing CX problems cuts costs

By Independent research and advisory firm
Customer metrics
2nd Dec 2019
Blog

Chatbots Will Enhance Your Contact Center Agents

By
Artificial intelligence
26th Nov 2019
Blog

Tie CX To $ In Your Measurement System

By Independent research and advisory firm
Customer experience management
Shook the globe
Loyalty
25th Nov 2019

Shocking stats that shook the CX world this year

NPS bonus
Loyalty
18th Nov 2019

Should staff bonuses be tied to NPS?

17th Nov 2019
Blog

How to build great customer effort score surveys

By Marketing Manager
Customer experience management
13th Nov 2019
Blog

The recession is coming - is your CX prepared?

By Founder & CEO
Customer journey
6th Nov 2019
Blog

Customer effort score or customer satisfaction?

By Marketing Manager
Customer experience management
CX metrics system
Voice of the Customer
30th Oct 2019
1 comment

How to design a metrics system to prove CX ROI

Winner
Voice of the Customer
28th Oct 2019

What separates the UK’s NPS leaders & laggards?

NPS improvement
Voice of the Customer
21st Oct 2019

7 proven ways to improve NPS

Net Promoter Score
Voice of the Customer
14th Oct 2019

What you should (and shouldn't) use NPS for

Customer metrics
Voice of the Customer
7th Oct 2019
1 comment

CSAT, NPS or CES - it's not about the numbers

NPS see no evil
Voice of the Customer
30th Sep 2019
2 comments

Are the main objections to NPS legitimate?