Customer metrics

Customer metrics

Management

McDonald's new CX team and the need to restructure

McDonald’s has announced a corporate reshuffle to place a greater focus on CX. What are the key considerations with such a restructure?

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McDonald's announces the creation of a customer experience team
Loyalty

How to create a customer health dashboard

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Customer health
Customer journey

Customer engagement to match today’s expectations

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Customer Data Platforms

The onboarding metrics that determine SaaS success

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Strategy

Why it's time to rethink gender for inclusive CX

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Rethink gender
Engagement

WATCH NOW: Introducing The CX Leader Sessions

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CX Leader Sessions
Data

Why proving CX value is more important than ever

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Dollar hand
Loyalty

The Tesla vs Amazon stats that reveal NPS's flaws

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Musk Bezos
Customer experience management

How to create, send, and evaluate a CES survey

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Contact centre metrics

Customer Success: How to Measure and Maximize It

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Customer metrics

Reviews are key in a Covid-dominated travel market

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Customer metrics

One effective way to avoid losing your ecommerce

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Loyalty

5 CX trends that become more important every year

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calendar
Voice of the Customer

VIRTUAL ROUNDTABLE TOMORROW: Make CSAT insightful

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Freshworks