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Resources
Events & webinars
CX Leader of the Year
Customer metrics
Customer metrics
14th Aug 2019
Blog
Strategies for customer acquisition
By
Thomas.Moroney
8th Aug 2019
1 comment
Is a metrics mindset undermining your CX?
17th Jul 2019
Blog
Enhance your CX with both digital & human insights
By
andrewarmstrong
10th Jul 2019
Blog
Do you know how much your CX programme is worth?
By
Forrester
Independent research and advisory firm
9th Jul 2019
Blog
How low unemployment is affecting customer service
By
BlueOceanContactCenters
9th Jul 2019
Blog
Improved response rates = better quality data
By
Martin Powton
Marketing Manager
13th Jun 2019
Blog
The 4 contact centre location considerations
By
BlueOceanContactCenters
21st May 2019
1 comment
The 8 best practice capabilities of CX leaders
Advertisement
17th May 2019
How to make customer surveys a choice, not a chore
18th Apr 2019
Blog
Why A/B testing improves customer experience
By
ursh2984
Marketing Manager
17th Apr 2019
Blog
How to orchestrate your customer analytics
By
Forrester
Independent research and advisory firm
1st Apr 2019
3 comments
10 KPIs that demonstrate CX value better than NPS
21st Mar 2019
Measuring CX: What are the right questions to ask?
18th Mar 2019
Blog
The effect facial recognition can have on CX
By
Colin Shaw
Founder & CEO
Show more
