Customer metrics

Customer metrics

Engagement

How do you find the right CX KPI for your company?

When it comes to deciding which KPI (or KPIs) to use to monitor CX performance, what is right for one business, may not be right for another.

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Customer experience key performance indicator
Management

McDonald's new CX team and the need to restructure

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McDonald's announces the creation of a customer experience team
Loyalty

How to create a customer health dashboard

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Customer health
Customer journey

Customer engagement to match today’s expectations

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Customer Data Platforms

The onboarding metrics that determine SaaS success

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Strategy

Why it's time to rethink gender for inclusive CX

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Rethink gender
Engagement

WATCH NOW: Introducing The CX Leader Sessions

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CX Leader Sessions
Data

Why proving CX value is more important than ever

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Dollar hand
Loyalty

The Tesla vs Amazon stats that reveal NPS's flaws

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Musk Bezos
Customer experience management

How to create, send, and evaluate a CES survey

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Contact centre metrics

Customer Success: How to Measure and Maximize It

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Customer metrics

Reviews are key in a Covid-dominated travel market

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Customer metrics

One effective way to avoid losing your ecommerce

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Loyalty

5 CX trends that become more important every year

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