Customer metrics

5th Apr 2018
0
Blog

Who owns the customer experience?

By
Sarah Tarraf
Director, Customer Experience &...
Customer experience management
27th Mar 2018
0
Blog

What is a customer journey & why should you map it

By
Keith Schorah
Managing Director
Customer journey
15th Mar 2018
2
ROI

3 ways retailers can prove the ROI of CX

11th Mar 2018
0
Blog

How to give your customers exactly what they need

By
loriwagoner
Community Manager
Customer experience management
1st Mar 2018
5
Customer survey question

How customer surveys could be harming your company

27th Feb 2018
0
Blog

Conquer the customer experience battleground

By
Keith Schorah
Managing Director
Customer experience management
26th Feb 2018
0
Blog

Customers help spread the love

By
Keith Schorah
Managing Director
Customer experience management
26th Feb 2018
0
Blog

Customer Experience: The 5 love languages

By
Keith Schorah
Managing Director
Customer experience management
16th Feb 2018
0
Blog

Why relying solely on NPS could be misleading

By
Georgina Nelson
Founder and CEO
Customer experience management
19th Jan 2018
0
Blog

Make improving the in-store experience a priority

By
Georgina Nelson
Founder and CEO
Customer experience management
5th Dec 2017
0
Blog

Generation Z Lives Through Digital Experiences

By
Fabio Torlini - WP Engine
Managing Director
Customer journey
5th Dec 2017
0
Blog

7 Key Steps to Reduce Customer Churn Rate

By
cloudsoft1
Growth Manager
Customer metrics
30th Nov 2017
0
Blog

New Year, New Contact Center RFP?

By
BlueOceanContactCenters
Contact centre metrics
28th Nov 2017
0
Blog

Listen, delight, repeat: The art of brand fandom

By
GeorgeEoanou
Director of Strategy and Marketing
Customer experience management