Customer metrics

16th Jan 2020
Blog

Why so many lead generation firms miss the mark

By Creative Director
Customer metrics
15th Jan 2020
0
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home advisor near me

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Customer service
6th Jan 2020
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Blog

Are you successful? It depends what you measure...

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Customer metrics
Call centre metrics
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30th Dec 2019

Why NPS must be more than measurement & benchmarks

10th Dec 2019
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How to improve your Net Promoter Score

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Customer metrics
4th Dec 2019
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How to prove that fixing CX problems cuts costs

By Independent research and advisory firm
Customer metrics
2nd Dec 2019
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Chatbots Will Enhance Your Contact Center Agents

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Artificial intelligence
26th Nov 2019
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Tie CX To $ In Your Measurement System

By Independent research and advisory firm
Customer experience management
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Loyalty
25th Nov 2019

Shocking stats that shook the CX world this year

NPS bonus
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18th Nov 2019

Should staff bonuses be tied to NPS?

17th Nov 2019
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How to build great customer effort score surveys

By Marketing Manager
Customer experience management
13th Nov 2019
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The recession is coming - is your CX prepared?

By Founder & CEO
Customer journey
6th Nov 2019
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Customer effort score or customer satisfaction?

By Marketing Manager
Customer experience management
CX metrics system
Voice of the Customer
30th Oct 2019
1 comment

How to design a metrics system to prove CX ROI