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Customer metrics
Customer metrics
18th Apr 2019
Blog
Why A/B testing improves customer experience
By
ursh2984
Marketing Manager
17th Apr 2019
Blog
Orchestrate Your Customer Analytics Practice
By
Forrester
Independent research and advisory firm
1st Apr 2019
3 comments
10 KPIs that demonstrate CX value better than NPS
21st Mar 2019
Measuring CX: What are the right questions to ask?
18th Mar 2019
Blog
The effect facial recognition can have on CX
By
Colin Shaw
Founder & CEO
15th Mar 2019
Blog
3 tools to measure authentic customer emotions
By
Colin Shaw
Founder & CEO
28th Feb 2019
4 guiding principles for CX metrics with meaning
19th Feb 2019
Blog
Are you using 1999 metrics to measure 2019 CX?
By
BlueOceanContactCenters
Advertisement
14th Feb 2019
Blog
The 4 drawbacks of relying on surveys for VoC
By
Olivier Njamfa
12th Feb 2019
Blog
5 recommendations for driving CX ROI
By
Colin Shaw
Founder & CEO
31st Jan 2019
1 comment
What Moneyball teaches us about customer metrics
21st Jan 2019
Blog
How to leverage your customer insights for growth
By
AgiMarx
Director of Marketing, Thematic
2nd Jan 2019
Blog
Customer feedback loop to prevent churn
By
AgiMarx
Director of Marketing, Thematic
31st Dec 2018
Blog
Get actionable insights from customer feedback
By
AgiMarx
Director of Marketing, Thematic
Show more
