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Customer metrics
Customer metrics
17th Oct 2018
4
Forget NPS - measure customer needs instead
11th Oct 2018
Blog
How to create Customer Experience dashboards
By
Keith Schorah
Managing Director
26th Sep 2018
Blog
4 ways to improve your 'sales to service' journey
By
Forrester
Independent research and advisory firm
3rd Aug 2018
Blog
Are Apple’s amazing earnings enough?
By
Forrester
Independent research and advisory firm
1st Aug 2018
Experience data: A new currency for big business
18th Jul 2018
2
Why customer experience has turned CRM on its head
12th Jun 2018
Blog
It pays to put NPS in context
By
Martin Green
General Manager, EMEA
29th May 2018
Blog
Getting the most out of VoC market research
By
Jo Davies
Director
Advertisement
2nd May 2018
1
Blog
GDPR and customer experience
By
Keith Schorah
Managing Director
24th Apr 2018
Blog
The true barrier to customer-centricity
By
Camille Nicita
President & CEO
5th Apr 2018
Blog
Who owns the customer experience?
By
Sarah Tarraf
Director, Customer Experience &...
29th Mar 2018
2
3 ways retailers can prove the ROI of CX
27th Mar 2018
Blog
c
By
Keith Schorah
Managing Director
27th Mar 2018
Video: Building a smart index into your CX program
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