Customer metrics

19th Feb 2019

Blog

Are you using 1999 metrics to measure 2019 CX?

By

BlueOceanContactCenters

14th Feb 2019

Blog

The 4 drawbacks of relying on surveys for VoC

By

Olivier Njamfa

12th Feb 2019

Blog

5 recommendations for driving CX ROI

By

Colin Shaw

Founder & CEO

Baseball

31st Jan 2019

What Moneyball teaches us about customer metrics

21st Jan 2019

Blog

How to leverage your customer insights for growth

By

AgiMarx

Director of Marketing, Thematic

2nd Jan 2019

Blog

Customer feedback loop to prevent churn

By

AgiMarx

Director of Marketing, Thematic

31st Dec 2018

Blog

Get actionable insights from customer feedback

By

AgiMarx

Director of Marketing, Thematic

31st Dec 2018

Blog

5 customer retention strategies to reduce churn

By

AgiMarx

Director of Marketing, Thematic

22nd Dec 2018

Blog

What’s the best way to analyze customer feedback

By

AgiMarx

Director of Marketing, Thematic

11th Dec 2018

Blog

Why customer data is the new Lego

By

Mike Woodward

Head of Analytics and Insights

24th Nov 2018

Blog

How to start your Voice of Customer (VOC) program

By

AgiMarx

Director of Marketing, Thematic

24th Nov 2018

Blog

Why should you invest in the Net Promoter Score?

By

AgiMarx

Director of Marketing, Thematic

24th Nov 2018

Blog

The best dating apps 2018 ranked

By

AgiMarx

Director of Marketing, Thematic

22nd Nov 2018

Blog

Don’t stay stuck – refreshing SaaS CRM systems

By

SimonJohnson

General Manager UKI