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Customer reviews
Customer reviews
How to improve your survey response rates
Whitepaper
Why managing and enhancing the response rates to your customer surveys is a marathon, not a sprint.
Sponsored
New
Reviews are key in a Covid-dominated travel market
Customer metrics
10th Dec 2020
How negativity bias can benefit your CX
Colin Shaw
Engagement
23rd Nov 2020
Incorporating feedback into your business planning
Customer metrics
21st Oct 2020
How to meet changing customer expectations
Voice of the Customer
Sponsored
Could you do more to combat fake customer reviews?
Chris Ward
Voice of the Customer
14th Aug 2020
Advertisement
How brands adapt to changes in consumer tastes
Customer reviews
10th May 2020
5 Customer Service Trends to Watch in 2020
Chatbots
1st May 2020
How to leverage customer insights during COVID-19
Artificial intelligence
5th Apr 2020
How to create retention models from NPS responses
B2B
28th Feb 2020
4 ways to give your customers a boardroom presence
Chris Ward
Voice of the Customer
25th Feb 2020
How to get customer reviews with NPS surveys
Customer experience management
11th Feb 2020
How AI beats fake reviews
Customer reviews
3rd Dec 2019
Fintech invested in customers, not just innovation
Customer reviews
11th Oct 2019
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