Home
Marketing
Sub-categories
Strategy
Technology
Data
Technology
How to humanise the mobile customer journey
Strategy
Why marketers' metrics are all wrong
Strategy
Replace 'marketing' with 'commercial management'
Selling
Sub-categories
Sales performance
CRM
Ecommerce
CRM
How to get staff to actually use your CRM system
CRM
Why do so many businesses under-value CRM?
CRM
The 2018 CRM buyer's guide
Service
Sub-categories
Management
Contact centres
Channels
Contact centres
Improve CSAT by focusing on middle-performers
Channels
3 enterprise areas where AI can turn buzz into biz
Contact centres
Average handling time: Rethink the reviled metric
Experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Engagement
Branded experiences: How to align CX & marketing
Engagement
Sponsored
Achieving omnichannel customer experiences
Voice of the Customer
8 actions to simplify customer listening
Community
Sub-categories
Blogs
Discuss
Industry insights
Customer experience management
Is Your Price Right? Here’s How To Check
Advertising
Why you don't know how consumers feel about ads
Sales culture
What are the better alternatives to sales scripts?
Hot topics
Sub-categories
Customer journey
Chatbots
General Data Protection Regulation (GDPR)
Customer journey
How to humanise the mobile customer journey
Customer journey
The 5 most authentic World Cup marketing campaigns
Customer journey
Why looking for the perfect CX metric is futile
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Login
Register
Customer reviews
Customer reviews
1st Jun 2018
Blog
The dangerous contradictions of consumer reviews
By
Forrester
Independent research and advisory firm
30th Apr 2018
Fake customer reviews: How to battle the frauds
18th Apr 2018
Blog
Customer feedback needn't be a shot in the dark
By
Georgina Nelson
Founder and CEO
Customer reviews
How to turn feedback into action
Brought to you by
MaritzCX
3rd Apr 2018
Blog
Increase ROI by reducing customer churn
By
Keith Schorah
Managing Director
28th Mar 2018
Blog
5 tips for handling negative customer reviews
By
stefanpaulo
14th Mar 2018
Blog
Serving up a better customer experience
By
Georgina Nelson
Founder and CEO
22nd Feb 2018
Blog
CX for Powerful Engagement – An Art and Science
By
chrismyrss
Advertisement
16th Feb 2018
Blog
Why relying solely on NPS could be misleading
By
Georgina Nelson
Founder and CEO
17th Jan 2018
Tech review sites: Key considerations for vendors
8th Jan 2018
Blog
How customer complaints can help your business
By
reetam.zonka
Head of Product Marketing
18th Dec 2017
Blog
Dishonest Feedback: lesser good and greater evil!
By
Jagannathan
Content Marketing Strategist
16th Dec 2017
Blog
When the customer is wrong!
By
nickijenns
CTO
13th Dec 2017
Blog
How to avoid survey bias
By
Martin Powton
Marketing Manager
Show more
