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Are these the most sexist ads of all time?
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How Agile working benefits customer insight teams
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Hot tips on how to increase your customer value
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Five differences between CDP and CRM
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Is your CRM strategy advanced enough for AI?
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6 ways CRM can improve your marketing function
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What makes a successful CX leader?
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What do analytics-led contact centres look like?
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On-demand webinar: What is intelligent service?
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Do your focus groups avoid the hard questions?
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Solve these employee issues or never improve CX
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Can businesses really influence customer emotion?
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Create exceptional CX through emotional connection
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Can businesses really influence customer emotion?
Customer emotion
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Resources
Events & webinars
CX Leader of the Year
Customer reviews
Customer reviews
10th Oct 2018
Blog
How customer service impacts your profits
By
Ruth Hoffman
Chief Strategist, CEO
9th Oct 2018
How to encourage customer feedback
20th Sep 2018
Blog
Conversational surveys: An introduction
By
Martin Powton
Marketing Manager
17th Sep 2018
Blog
US Open 2018: Can Amazon Ace Live Sports Broadcast
By
JackMiller
10th Aug 2018
2 comments
Infographic: Dealing with fake negative reviews
20th Jul 2018
2
Blog
Deep dive: Analysing feedback for 4 luxury brands
By
AgiMarx
Director of Marketing, Thematic
9th Jul 2018
Blog
4 ways to use social listening to improve service
By
NataliaHawkins
Customer Success Executive and Writer
1st Jun 2018
Blog
The dangerous contradictions of consumer reviews
By
Forrester
Independent research and advisory firm
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Customer reviews
How to turn feedback into action
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MyCustomer
30th Apr 2018
Fake customer reviews: How to battle the frauds
18th Apr 2018
Blog
Customer feedback needn't be a shot in the dark
By
Georgina Nelson
Founder and CEO
3rd Apr 2018
Blog
Increase ROI by reducing customer churn
By
Keith Schorah
Managing Director
28th Mar 2018
Blog
5 tips for handling negative customer reviews
By
stefanpaulo
14th Mar 2018
Blog
Serving up a better customer experience
By
Georgina Nelson
Founder and CEO
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