Home
Marketing
Sub-categories
Strategy
Technology
Data
Data
Couple your 2019 targets with your customer value
Strategy
Are your staff a cost or an asset?
Data
How to use CDPs to prevent customer churn
Selling
Sub-categories
Sales performance
CRM
Ecommerce
CRM
How to tackle CRM’s most common obstacles
Sales performance
When do B2B customers want to speak to salesmen?
CRM
Sponsored
Why a CRM transformation project is like Formula 1
Service
Sub-categories
Management
Contact centres
Channels
Contact centres
Sponsored
WEBINAR: How to drag agents into the digital age
Management
What is emotional engineering?
Management
How to become a customer service leader
Experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Engagement
The 8 elements of a winning service culture
Engagement
MyCustomer's top 10 articles of 2018
Engagement
Sponsored
Event: Join us as we reveal CX's best-kept secrets
Community
Sub-categories
Blogs
Industry insights
Discuss
Analytics
Why customer data is the new Lego
Analytics
Why fashion’s 'poor fit' epidemic is damaging CX
MaritzCX Appoints Andrew Crowhurst as New...
Hot topics
Sub-categories
Customer journey
General Data Protection Regulation (GDPR)
Chatbots
Customer journey
Sponsored
Event: Join us as we reveal CX's best-kept secrets
Customer journey
Engaging employees to create a magical CX
Customer journey
Customer journey mapping 101: Part 3
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Login
Register
Customer satisfaction
Customer satisfaction
10th Dec 2018
Blog
8 stats proving customer experience delivers ROI
By
Colin Shaw
Founder & CEO
5th Dec 2018
Blog
How to improve customer satisfaction
By
Ruth Hoffman
Chief Strategist, CEO
4th Dec 2018
Blog
Customer satisfaction surveys for SMEs
By
Sarah_Morrow
3rd Dec 2018
Blog
Make your customer service sparkle this Christmas
By
Diabolocom
Frédéric Durand, founder and CEO
3rd Dec 2018
Blog
Digital transformation for customer experience
By
Colin Shaw
Founder & CEO
26th Nov 2018
Blog
How Customers Make Rules for Themselves
By
Colin Shaw
Founder & CEO
24th Nov 2018
Blog
Why should you invest in the Net Promoter Score?
By
AgiMarx
Director of Marketing, Thematic
22nd Nov 2018
Blog
What is the secret to customer loyalty?
By
Diabolocom
Frédéric Durand, founder and CEO
Advertisement
21st Nov 2018
Blog
The customer risk matrix
By
ElementalCoSec
Director
19th Nov 2018
Blog
Why Customers Want You To See What They Consume
By
Colin Shaw
Founder & CEO
16th Nov 2018
1
Blog
Why customer experience is coming under fire
By
Forrester
Independent research and advisory firm
15th Nov 2018
Blog
The death of NPS?
By
KAE Consulting
15th Nov 2018
Blog
5 Tips To Improve Your Employee's Customer Service
By
RobCordray
13th Nov 2018
Blog
Why Customers Can’t Get Enough of Tap and Go
By
Edward Wills
Marketing Manager
Show more
