Customer satisfaction

Customer satisfaction

Contact centres

Call customer support or clean a toilet?

42% of Americans would rather clean a toilet and 46% would rather go to the dentist than call customer support. These stats, just two of many in the...

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Voice of the Customer

Inclusive CX must be more than a moment in the sun

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Inclusive cx
Creative Virtual

Dynamic Assistance from Creative Virtual and SMG

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Customer satisfaction

Business is driven by customers not administration

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Customer experience management

How can the jobs-to-be-done approach benefit CX?

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Loyalty

Why is customer satisfaction at a 17-year low?

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Chart emotion intensity
Customer experience management

Gain an edge in the automotive industry through CX

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Contact centres

5 contact centre faux pas

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Contact centres

Why patience is a virtue in transient CX roles

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Shut up and listen
Contact centre metrics

VoC within the contact centre

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Customer experience management

CX in financial services

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CX job of the week

CX job vacancy of the week: Pertemps

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Artificial intelligence

Better support with the virtual insurance agent?

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Customer reviews

How to overcome failure with loyal customers

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Customer experience management

A holistic CX approach optimises growth potential

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Voice of the Customer

How to dissuade customers from lying in surveys

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Lies
CX job of the week

CX job vacancy of the week: National Trust

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Strategy

Can a rebrand transform terrible customer service?

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Hermes rebrands to Evri to improve customer service

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