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Customer satisfaction
Customer satisfaction
Complaints
27th Jul 2021
7 top tips for communicating change to customers
by
Elaine Roche
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Engagement
26th Jul 2021
Why encouraging effortless experiences is wrong
by
Sampson Lee
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Loyalty
22nd Jul 2021
How to regain forgiveness for post-COVID CX
by
Augie Ray
Customer satisfaction
20th Jul 2021
What’s next for last-mile delivery?
by
Jack Underwood
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Loyalty
16th Jul 2021
How to create a customer health dashboard
by
Neil Davey
Customer satisfaction
8th Jul 2021
The simple no-cost way to transform CSAT scores
by
Polar Bear Pirate
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Channels
8th Jul 2021
Fewer excuses and more empathy, demand customers
by
Chris Ward
Customer experience management
28th Jun 2021
5 customer experience lessons from Netflix
by
Rochelle Williams
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How to create a customer service funnel
Smoke Customer Intelligence
22nd Jun 2021
Smoke Customer Intelligence named in Gartner guide
Artificial intelligence
16th Jun 2021
Raising the profile of the customer service agent
by
Simon Thorpe
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Engagement
9th Jun 2021
Why satisfying customers could be harming society
by
Sampson Lee
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