Customer satisfaction

Complaints

27th Jul 2021

7 top tips for communicating change to customers

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Engagement

26th Jul 2021

Why encouraging effortless experiences is wrong

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effortless experience

Loyalty

22nd Jul 2021

How to regain forgiveness for post-COVID CX

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customer forgiveness

Customer satisfaction

20th Jul 2021

What’s next for last-mile delivery?

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Loyalty

16th Jul 2021

How to create a customer health dashboard

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Customer health

Customer satisfaction

8th Jul 2021

The simple no-cost way to transform CSAT scores

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Polar Bear Pirate

Channels

8th Jul 2021

Fewer excuses and more empathy, demand customers

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Loyalty

Customer experience management

28th Jun 2021

5 customer experience lessons from Netflix

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Rochelle Williams

Smoke Customer Intelligence

22nd Jun 2021

Smoke Customer Intelligence named in Gartner guide

Artificial intelligence

16th Jun 2021

Raising the profile of the customer service agent

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Engagement

9th Jun 2021

Why satisfying customers could be harming society

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rich poor

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