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Customer satisfaction
Customer satisfaction
Customer emotion
24th Dec 2020
Deal or No Deal, Brexit is on the Horizon
by
Neil Russell-Smith
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Ecommerce
18th Dec 2020
Why do digital experiences disappoint customers?
by
Chris Ward
Loyalty
17th Dec 2020
The upside of CX improvement in a down economy
by
Michael Hinshaw
Customer experience management
14th Dec 2020
How to instantly alienate your customers
by
ElementalCoSec
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Customer metrics
10th Dec 2020
Reviews are key in a Covid-dominated travel market
by
MattWest
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Whitepaper
Sponsored
The new retail journey revealed
Whitepaper
Sponsored
How to provide an excellent customer experience
Customer satisfaction
3rd Dec 2020
Trust in the Age of the Customer
by
Forrester
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Customer emotion
3rd Dec 2020
Empathy is the best gift for customers
by
Forrester
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Artificial intelligence
1st Dec 2020
Why AI & live chat is a winning combination
by
Abbie Heslop
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Customer satisfaction
26th Nov 2020
Making sure it’s a happy CX-mas
by
Emma Newman
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Ebook
Sponsored
Rethink your CX structure today
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