Customer satisfaction

Customer satisfaction

26th Nov 2020

Making sure it’s a happy CX-mas

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Contact centres

18th Nov 2020

Turn customers into fans with a CX Rockstar

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Voice of the Customer

17th Nov 2020

VIRTUAL ROUNDTABLE TOMORROW: Make CSAT insightful

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Freshworks

Customer satisfaction

16th Nov 2020

Avoid the small mistakes that drive customers away

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Customer emotion

16th Nov 2020

Getting inside the customer's mind

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Artificial intelligence

14th Nov 2020

COVID-19 & the role of insights in brand loyalty

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Customer emotion

9th Nov 2020

What did customers think of service during COVID?

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Customer satisfaction

22nd Oct 2020

2021: It’s all about virtualising customer care

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Customer metrics

21st Oct 2020

Incorporating feedback into your business planning

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Voice of the Customer

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How to meet changing customer expectations

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