Customer service metrics

4th Dec 2019
Blog

How to set up your customer support department

By Chief Strategist, CEO
Customer satisfaction
2nd Dec 2019
Blog

How CRM improves customer experience

By
Customer Data Platforms
25th Nov 2019
Blog

RPA Impacts Employee And Customer Experiences

By Independent research and advisory firm
Customer experience management
20th Nov 2019
Blog

AI stirs up customer service workforce & operation

By Independent research and advisory firm
Artificial intelligence
31st Oct 2019
Blog

The cost of in-house vs outsourced contact centres

By
Contact centre outsourcing
31st Oct 2019
Blog

Overcoming the cost of customer service in cities

By
Contact centre outsourcing
Phone anger
Contact centres
25th Oct 2019
4 comments

The 3 most annoying things customers hear on hold

9th Oct 2019
Blog

Make customer service agents more useful with RPA

By Independent research and advisory firm
Customer service metrics
Customer metrics
Voice of the Customer
7th Oct 2019
1 comment

CSAT, NPS or CES - it's not about the numbers

Wrong customer metrics
Loyalty
23rd Sep 2019
4 comments

Why NPS, CES & CSAT can't measure customer success

customer experience measurement
Engagement
16th Sep 2019

The top CX metrics - as ranked by CX leaders

5th Sep 2019
Blog

How to improve your customer service on eBay

By Founder/CEO
Customer service metrics
24th Aug 2019
Blog

How to Improve Quality of Your Customer Service

By Chief Strategist, CEO
Customer satisfaction
21st Aug 2019
Blog

Healthcare call centre metrics

By
Customer experience management