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Customer service metrics

Customer service metrics

Variably effective customer service technologies

Artificial intelligence
20th Jan 2021

During the pandemic, devastated customers reached out to customer service organizations to seek advice or support. In doing so, customer service...

Blog

Why great CX is more than just great service

Management
9th Dec 2020
Customer service

One effective way to avoid losing your ecommerce

Customer metrics
4th Dec 2020
Blog

5 lessons from the king of service: Tony Hsieh

Management
3rd Dec 2020
King and crown

How to set up a mystery shopping programme

Advocacy
9th Nov 2020
Blog

Opinyin brings CSAT survey app to Freshworks

Opinyin
15th Oct 2020
Opinyin
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Validating your outsourced customer care partners

Contact centre outsourcing
6th Oct 2020
Blog

From RFP to Go-Live

Contact centre outsourcing
17th Sep 2020
Blog

How AI and NLP enhance CX through times of crisis

Artificial intelligence
3rd Sep 2020
Blog

4 quick and easy ways to improve customer service

Customer experience management
30th Aug 2020
Blog

How to outsource customer service in a pandemic

Contact centre outsourcing
27th Aug 2020
Blog

Deliver customer service in a fast-changing world

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Why call centre QA programmes are inhumane

Contact centres
7th Aug 2020
Inhumane quality assurance

60 RFP questions for outsourced contact centres

Contact centre outsourcing
6th Aug 2020
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