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Customer service metrics
Customer service metrics
3rd Aug 2018
Blog
Being human: CRM technology serving customers…
By
Duncan Wood
Marketing manager
2nd Aug 2018
Blog
Can mystery shopping increase your sales figures?
By
The Busy Queen Bee
Director
27th Jul 2018
1
The 5 biggest hurdles to customer service success
25th Jul 2018
Blog
The biggest reason for firms to comply to GDPR
By
Julian Berry
Director
11th Jun 2018
Average handling time: Rethink the reviled metric
29th May 2018
1
How to calculate the ROI of your CX strategy
26th May 2018
Blog
How to adapt to the ever-evolving customer journey
By
loriwagoner
Community Manager
21st May 2018
1
Does phone support have a future?
Advertisement
18th May 2018
Blog
All you need to know about customer satisfaction
By
Martin Powton
Marketing Manager
15th May 2018
Blog
4 essential contact centre RFP resources
By
BlueOceanContactCenters
2nd May 2018
1
Blog
GDPR and customer experience
By
Keith Schorah
Managing Director
1st May 2018
Blog
Chatbots and CX – how to make the most out of AI
By
SimonJohnson
General Manager UKI
24th Apr 2018
Blog
The true barrier to customer-centricity
By
Camille Nicita
President & CEO
18th Apr 2018
Blog
Customer feedback needn't be a shot in the dark
By
Georgina Nelson
Founder and CEO
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