Customer service metrics

Customer service metrics

Customer satisfaction

22nd Nov 2022

Keeping customer satisfaction high during holidays

Most retailers, both online and in-store, look forward to the golden quarter – a period that starts with Black Friday when festive shopping gears up...

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Joanna Clark Simpson

Data

18th Nov 2022

Will this new CX metric replace NPS?

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NPS

Management

8th Nov 2022

Service managers fear winter of discontent

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Customer service reaches tipping point - Cold man with scarf and hat

CX job of the week

2nd Nov 2022

CX job of the week: British Heart Foundation

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CX job of the week

26th Oct 2022

CX job vacancy of the week: Baxi

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Data

14th Oct 2022

What Moneyball teaches us about customer metrics

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Baseball

Management

7th Oct 2022

Retailers ignoring 42% of customer enquiries

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UK retailers ignoring customer enquiries - Businessman Plugging His Ears

CX job of the week

7th Jun 2022

CX job vacancy of the week: Your Golf Travel

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CX job of the week

17th May 2022

CX job vacancy of the week: British Airways

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CX job of the week

4th May 2022

CX job vacancy of the week: Dyson

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Customer experience management

24th Apr 2022

Modern CX needs more partnerships to succeed

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Channels

13th Apr 2022

How to support staff in the cost-of-living crisis

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Wellbeing of customer service staff

Chatbots

12th Apr 2022

Reducing conversational AI project risk: Step 2

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CX job of the week

5th Apr 2022

CX job vacancy of the week: Britvic

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