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Are these the most sexist ads of all time?
Data
How Agile working benefits customer insight teams
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Hot tips on how to increase your customer value
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Five differences between CDP and CRM
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Is your CRM strategy advanced enough for AI?
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6 ways CRM can improve your marketing function
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What do analytics-led contact centres look like?
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On-demand webinar: What is intelligent service?
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Hoerbiger's 3-step model to digital transformation
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Can businesses really influence customer emotion?
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How to tell if your CX transformation is phony
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Why is the departing customer an ignored persona?
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The 4 Contact Center Location Considerations
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Resources
Events & webinars
CX Leader of the Year
Customer service metrics
Customer service metrics
27th May 2019
Blog
Alternatives to phone calls for customer support
By
Ruth Hoffman
Chief Strategist, CEO
15th Apr 2019
Blog
10 things to know about customer service culture
By
Colin Shaw
Founder & CEO
1st Mar 2019
Blog
Evolving customer care for Millennials
By
Iain Banks
Regional VP International Markets
1st Mar 2019
1 comment
Why service excellence is tough for technical orgs
20th Feb 2019
5 ways field service supports top-notch service
19th Feb 2019
Blog
Are you using 1999 metrics to measure 2019 CX?
By
BlueOceanContactCenters
12th Feb 2019
Blog
5 recommendations for driving CX ROI
By
Colin Shaw
Founder & CEO
31st Jan 2019
1 comment
What Moneyball teaches us about customer metrics
Advertisement
22nd Jan 2019
1 comment
What’s next for customer care tech?
14th Jan 2019
Is it time to switch to conversational surveys?
2nd Jan 2019
The danger of murky buzzwords in customer service
28th Dec 2018
4 comments
2018's top customer service trends
21st Dec 2018
Blog
Making service work where your customers are
By
SimonJohnson
General Manager UKI
19th Dec 2018
Blog
How Customer Service Can Lower Product Liability
By
Al Davidson
Founder/CEO
Show more
