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Customer service metrics
Customer service metrics
24th Apr 2018
Blog
The true barrier to customer-centricity
By
Camille Nicita
President & CEO
18th Apr 2018
Blog
Customer feedback needn't be a shot in the dark
By
Georgina Nelson
Founder and CEO
23rd Mar 2018
The definitive guide to the modern contact centre
16th Mar 2018
Blog
How to improve CX – going beyond silos of service
By
SimonJohnson
General Manager UKI
14th Mar 2018
Blog
Serving up a better customer experience
By
Georgina Nelson
Founder and CEO
9th Mar 2018
Blog
Is your brand giving expert customer service?
By
Rebekah Fitzhugh
Marketing Manager
7th Mar 2018
How to succeed with customer interaction analytics
1st Mar 2018
Blog
Research reveals how customer insight impacts CX
By
Keith Schorah
Managing Director
Advertisement
28th Feb 2018
The customer data often overlooked by the C-Suite
26th Feb 2018
Blog
Customers help spread the love
By
Keith Schorah
Managing Director
23rd Feb 2018
1
Goal-setting mistakes that crush service culture
22nd Feb 2018
Blog
5 Biggest Net Promoter Score mistakes
By
Martin Powton
Marketing Manager
18th Feb 2018
Blog
How to test customer service skills
By
Andrew Lancaster
Company Director
13th Feb 2018
Blog
How to link up customer service and CX
By
SimonJohnson
General Manager UKI
Show more
