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Customer service metrics
Customer service metrics
11th Jun 2018
Average handling time: Rethink the reviled metric
29th May 2018
1
How to calculate the ROI of your CX strategy
26th May 2018
Blog
How to adapt to the ever-evolving customer journey
By
loriwagoner
Community Manager
21st May 2018
1
Does phone support have a future?
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Blog
All you need to know about customer satisfaction
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Martin Powton
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Blog
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BlueOceanContactCenters
2nd May 2018
1
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Managing Director
1st May 2018
Blog
Chatbots and CX – how to make the most out of AI
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SimonJohnson
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Advertisement
24th Apr 2018
Blog
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By
Camille Nicita
President & CEO
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Blog
Customer feedback needn't be a shot in the dark
By
Georgina Nelson
Founder and CEO
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The definitive guide to the modern contact centre
16th Mar 2018
Blog
How to improve CX – going beyond silos of service
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SimonJohnson
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14th Mar 2018
Blog
Serving up a better customer experience
By
Georgina Nelson
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7th Mar 2018
How to succeed with customer interaction analytics
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