Customer service metrics

Customer service metrics

CX job of the week

7th Jun 2022

CX job vacancy of the week: Your Golf Travel

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job vacancies,...

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CX job of the week

17th May 2022

CX job vacancy of the week: British Airways

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CX job of the week

4th May 2022

CX job vacancy of the week: Dyson

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Customer experience management

24th Apr 2022

Modern CX needs more partnerships to succeed

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Channels

13th Apr 2022

How to support staff in the cost-of-living crisis

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Wellbeing of customer service staff

Chatbots

12th Apr 2022

Reducing conversational AI project risk: Step 2

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CX job of the week

5th Apr 2022

CX job vacancy of the week: Britvic

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Customer experience management

31st Mar 2022

CX Moneyball: Run the numbers to cover your bases

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BlueOceanContactCenters

Customer service metrics

24th Mar 2022

The state of B2C complex customer care

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BlueOceanContactCenters

Voice of the Customer

10th Mar 2022

Why measuring customer effort is not enough

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Customer effort

Customer service metrics

25th Feb 2022

Does your outsourced call centre location matter?

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BlueOceanContactCenters

CX job of the week

1st Feb 2022

CX job vacancy of the week: Persimmon Homes

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