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Customer service metrics
Customer service metrics
17th Oct 2018
4
Forget NPS - measure customer needs instead
12th Oct 2018
Blog
Creating a culture of customer service
By
SimonJohnson
General Manager UKI
11th Oct 2018
2
Blog
How to be successful with customer success- part1
By
Mike Richardson
Managing Director
5th Oct 2018
3
Why emotions shouldn't be a service priority
3rd Oct 2018
Blog
How to build a contact centre Statement of Work
By
BlueOceanContactCenters
1st Oct 2018
Blog
The National Customer Service Week checklist
By
Elaine Roche
Head of Customer Success
25th Sep 2018
Blog
UK energy price caps will lead to a focus on CX
By
matt_sims
CEO, UK and South Africa
6th Sep 2018
Blog
How to improve your survey respondent experience
By
Martin Powton
Marketing Manager
Advertisement
28th Aug 2018
1
Blog
The power of positivity in customer service
By
Al Davidson
Founder/CEO
22nd Aug 2018
Are we witnessing the 'averagisation' of service?
3rd Aug 2018
Blog
Being human: CRM technology serving customers…
By
Duncan Wood
Marketing manager
2nd Aug 2018
Blog
Can mystery shopping increase your sales figures?
By
The Busy Queen Bee
Director
27th Jul 2018
1
The 5 biggest hurdles to customer service success
25th Jul 2018
Blog
The biggest reason for firms to comply to GDPR
By
Julian Berry
Director
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