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Resources
Events & webinars
CX Leader of the Year
Customer service metrics
Customer service metrics
15th Oct 2019
Blog
What's the purpose of Mystery Shopping?
By
Steven Di Pietro
Founder
9th Oct 2019
Blog
Make customer service agents more useful with RPA
By
Forrester
Independent research and advisory firm
7th Oct 2019
1 comment
CSAT, NPS or CES - it's not about the numbers
23rd Sep 2019
4 comments
Why NPS, CES & CSAT can't measure customer success
16th Sep 2019
The top CX metrics - as ranked by CX leaders
5th Sep 2019
Blog
How to improve your customer service on eBay
By
Al Davidson
Founder/CEO
24th Aug 2019
Blog
How to Improve Quality of Your Customer Service
By
Ruth Hoffman
Chief Strategist, CEO
21st Aug 2019
Blog
Healthcare call centre metrics
By
Thomas.Moroney
Advertisement
16th Aug 2019
Blog
Getting closer to customers through outsourcing
By
BlueOceanContactCenters
16th Aug 2019
Blog
Do you use the right measures for your CX?
By
Colin Shaw
Founder & CEO
12th Aug 2019
Blog
Why email is still vital for CX success
By
Olivier Njamfa
By eGain |
25th Jul 2019
A-dec Picks eGain for AI-Powered Customer Support
Sunnyvale, CA (July 25, 2019): eGain (NASDAQ: EGAN ), the leading provider of cloud-based customer engagement solutions, today announced that A-dec,...
16th Jul 2019
Blog
Creating a new level of connectedness
By
Nicola Collister
24th Jun 2019
1
Blog
How to run a contact centre in North America
By
BlueOceanContactCenters
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