Customer service metrics

Customer service metrics

eGain

Crypto exchange selects eGain for customer service

Sunnyvale, CA (September 1, 2021): eGain (NASDAQ: EGAN ), the leading cloud platform for customer engagement automation, today announced that a...

egain
Customer service metrics

How COVID has changed contact centre RFPs

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Customer service metrics

5 evolving call centre tools

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Complaints

CX job vacancy of the week: Barratt

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Management

6 trends that show where CSAT is being won & lost

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Latest customer satisfaction report highlights key trends for customer service and experience professionals
Customer experience management

10 effective ways to influence your customers

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Management

Review: Get your stuff and get out! by Bryan Horn

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Book review
Customer service metrics

A Complete Look at Multilingual Contact Centers

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Customer service metrics

The 5 challenges facing in-house contact centres

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Customer service metrics

The 3 post-COVID principles of brand loyalty

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Management

"Service transformation was vital to our survival"

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Virgin balloon
Customer service metrics

How omnichannel customer care weathered COVID-19

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Whitepaper
Sponsored

How to enhance your digital service strategy

front cover
Whitepaper
Sponsored

4 ways self-service helps insurers cut cost

front cover