Customer service metrics

24th Aug 2019
Blog

How to Improve Quality of Your Customer Service

By
Ruth Hoffman
Chief Strategist, CEO
Customer satisfaction
21st Aug 2019
Blog

The Healthcare Call Center Metrics

By
Thomas.Moroney
Customer experience management
16th Aug 2019
Blog

Getting closer to customers through outsourcing

By
BlueOceanContactCenters
Contact centre outsourcing
16th Aug 2019
Blog

Do you use the right measures for your CX?

By
Colin Shaw
Founder & CEO
Customer emotion
12th Aug 2019
Blog

Why email is still vital for CX success

By
Olivier Njamfa
Customer experience management
eGain
By eGain | 25th Jul 2019

A-dec Picks eGain for AI-Powered Customer Support

Sunnyvale, CA (July 25, 2019): eGain (NASDAQ: EGAN ), the leading provider of cloud-based customer engagement solutions, today announced that A-dec,...
Management
16th Jul 2019
Blog

Creating a new level of connectedness

By
Nicola Collister
Customer experience management
24th Jun 2019
1
Blog

How to run a contact centre in North America

By
BlueOceanContactCenters
Contact centre outsourcing
21st Jun 2019
Blog

How automation is shaping the customer service

By
Ruth Hoffman
Chief Strategist, CEO
Artificial intelligence
27th May 2019
Blog

Alternatives to phone calls for customer support

By
Ruth Hoffman
Chief Strategist, CEO
Customer satisfaction
15th Apr 2019
Blog

10 things to know about customer service culture

By
Colin Shaw
Founder & CEO
Customer experience management
1st Mar 2019
Blog

Evolving customer care for Millennials

By
Iain Banks
Regional VP International Markets
Customer experience management
Technical customer service
Management
1st Mar 2019
1 comment

Why service excellence is tough for technical orgs

handshake field service
Management
20th Feb 2019

5 ways field service supports top-notch service