Customer service metrics

17th Jan 2020
Blog

The MyCustomer audience has spoken!  

By Editor
Advocacy
15th Jan 2020
0
Discuss

Cockroach Control Adelaide

By
Customer service
10th Jan 2020
Blog

5 ways to improve your Customer Effort Score

By Marketing Manager
Customer satisfaction
8th Jan 2020
0
Discuss

Pest Control Bayswater

By Pest Control Bayswater
Customer service
Call centre metrics
Data
30th Dec 2019

Why NPS must be more than measurement & benchmarks

21st Dec 2019
0
Discuss

Dell Customer Service Phone Number

By
Customer service
10th Dec 2019
Blog

How to improve your Net Promoter Score

By
Customer metrics
4th Dec 2019
Blog

How to set up your customer support department

By Chief Strategist, CEO
Customer satisfaction
25th Nov 2019
Blog

RPA Impacts Employee And Customer Experiences

By Independent research and advisory firm
Customer experience management
20th Nov 2019
Blog

AI stirs up customer service workforce & operation

By Independent research and advisory firm
Artificial intelligence
31st Oct 2019
Blog

The cost of in-house vs outsourced contact centres

By
Contact centre outsourcing
31st Oct 2019
Blog

Overcoming the cost of customer service in cities

By
Contact centre outsourcing
Phone anger
Contact centres
25th Oct 2019
4 comments

The 3 most annoying things customers hear on hold

9th Oct 2019
Blog

Make customer service agents more useful with RPA

By Independent research and advisory firm
Customer service metrics