Customer service metrics

24th Sep 2017
0
Blog

Five tips for providing top customer service

By
lisasparkers
Customer satisfaction
14th Sep 2017
0
Blog

Good customer support starts with good people

By
Philip Piletic
Marketing Consultant, Writer.
Complaints
10th Sep 2017
0
Blog

Leveraging coupons to turn visitors into customers

By
AudreySantos
Blogger
Customer satisfaction
29th Aug 2017
0
Blog

How to deal with high survey drop out rates

By
Martin Powton
Marketing Manager
Customer experience management
29th Aug 2017
0
Blog

Is text analytics driving poor CX decisions?

By
markthompson
Chief Operating Officer
Customer experience management
28th Aug 2017
0
Airline 4

4 customer experience lessons from airlines

24th Aug 2017
0
Blog

Scaling your business through loyalty

By
Georgina Nelson
Founder and CEO
Customer reviews
22nd Aug 2017
0
Blog

Prepare for National Customer Service Week 2017

By
Click4Assistance Ltd
Marketing Executive
Customer satisfaction
15th Aug 2017
0
Blog

Why HR will love outsourcing customer service

By
BlueOceanContactCenters
Contact centre outsourcing
15th Aug 2017
0
Blog

Customer service vs experience vs engagement

By
Martin Powton
Marketing Manager
Customer experience management
10th Aug 2017
2
Marks and Spencer
The guide to customer surveys

Surveying customers: The Marks & Spencer approach

4th Aug 2017
3
headset

Why call centre quality programmes are inhumane

4th Aug 2017
0
Blog

AI will fundamentally transform customer service

By
Forrester
Independent research and advisory firm
Customer experience management
3rd Aug 2017
1
Blog

Customer support in the modern age

By
JackMiller
Chatbots