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Customer service metrics
Customer service metrics
19th Feb 2019
Blog
Are you using 1999 metrics to measure 2019 CX?
By
BlueOceanContactCenters
12th Feb 2019
Blog
5 recommendations for driving CX ROI
By
Colin Shaw
Founder & CEO
31st Jan 2019
1 comment
What Moneyball teaches us about customer metrics
22nd Jan 2019
1 comment
What’s next for customer care tech?
14th Jan 2019
Is it time to switch to conversational surveys?
2nd Jan 2019
The danger of murky buzzwords in customer service
28th Dec 2018
4 comments
2018's top customer service trends
21st Dec 2018
Blog
Making service work where your customers are
By
SimonJohnson
General Manager UKI
Advertisement
19th Dec 2018
Blog
How Customer Service Can Lower Product Liability
By
Al Davidson
Founder/CEO
8th Dec 2018
Blog
Using a Second Blog as a Customer Service Resource
By
Al Davidson
Founder/CEO
29th Nov 2018
Blog
5 Ways Customer Feedback Can Benefit Your Business
By
Al Davidson
Founder/CEO
28th Nov 2018
Blog
Has the backlash against chatbots and AI begun?
By
Forrester
Independent research and advisory firm
26th Nov 2018
1
Blog
Should you skip the AI for now?
By
Jack Barmby
Founder and CEO
25th Nov 2018
Blog
6 Strategies to Handle Product Quality Complaints
By
Al Davidson
Founder/CEO
Show more
