Customer service metrics

Customer service metrics

Customer reviews

22nd Mar 2023

Enhancing customer service process through reviews

Review management has become an integral aspect of any proactive customer service process, increasing the potential for support teams to improve...

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Joanna Clark Simpson

Customer service metrics

23rd Jan 2023

5 tips for ecommerce customer retention in 2023

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Customer reviews

23rd Jan 2023

Why quick responses make great customer service

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Joanna Clark Simpson

Engagement

20th Dec 2022

MyCustomer’s 10 most popular blog posts of 2022

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Woman laying on her front reading

Customer service metrics

13th Dec 2022

Building a better loyalty programme

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BlueOceanContactCenters

Customer satisfaction

22nd Nov 2022

Keeping customer satisfaction high during holidays

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Joanna Clark Simpson

Data

18th Nov 2022

Will this new CX metric replace NPS?

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NPS

Management

8th Nov 2022

Service managers fear winter of discontent

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Customer service reaches tipping point - Cold man with scarf and hat

CX job of the week

2nd Nov 2022

CX job of the week: British Heart Foundation

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CX job of the week

26th Oct 2022

CX job vacancy of the week: Baxi

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Data

14th Oct 2022

What Moneyball teaches us about customer metrics

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Baseball

Management

7th Oct 2022

Retailers ignoring 42% of customer enquiries

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UK retailers ignoring customer enquiries - Businessman Plugging His Ears

CX job of the week

7th Jun 2022

CX job vacancy of the week: Your Golf Travel

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CX job of the week

17th May 2022

CX job vacancy of the week: British Airways

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