Customer success

Management

8th Nov 2023

Customer success – What's in a name? Part five

In the fifth part of his series, Alex Monaghan looks at delivery and what is needed to achieve a successful outcome.

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Round graphs, business analytics. Working on financial strategy and company growth stock photo

CX job of the week

8th Nov 2023

CX job of the week: First Advantage

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Engagement

31st Oct 2023

Customer success – What's in a name? Part four

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Contemporary art collage with men, businessman standing with spyglass and observing through it, seeking good ideas over green background.

CX job of the week

25th Oct 2023

CX job of the week: Nourish Care

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Engagement

25th Oct 2023

Customer success – What's in a name? Part three

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Contemporary art collage with exhausted businessman, office worker walking on straight arrow which symbolizing balance on blue background

Calabrio

24th Oct 2023

Calabrio ONE Awards Celebrate Customers

Management

17th Oct 2023

Customer success – What's in a name? Part two

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Man looking at goal post through binoculars

CX job of the week

11th Oct 2023

CX job of the week: Sessions

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Management

11th Oct 2023

Customer success – What's in a name? Part one

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One man on a ladder walking towards a star, people on the ground cheering

Customer service metrics

8th Sep 2023

10 Principles of Great Customer Service

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CX job of the week

30th Aug 2023

CX job of the week: Insendi

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CX job of the week

23rd Aug 2023

CX job of the week: London Stock Exchange Group

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Technology

7th Jul 2023

Is poor online sizing tech driving customers away?

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A woman with multiple outfits

Voice of the Customer

23rd Jun 2023

Small businesses struggling with personalised CX

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Speed boat

Customer reviews

12th Jun 2023

Consistency and Reviews Impact on Customer Service

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Michael Podolsky

Sabio

8th Jun 2023

Sabio's makepositive in £1m project with Quickline

CX job of the week

31st May 2023

CX job of the week: Switchee

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Voice of the Customer

26th May 2023

"Customer experience for me is much more holistic"

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