Customer value

Voice of the Customer

The power of co-designing the patient experience

Rachel Williams explores the major benefits of co-designing the patient experience and why patient opinions are so important.

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Customer value

You Can’t Deliver Value To Customers: Key Lessons

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Strategy

Avon goes Prime time

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Voice of the Customer

How CX leaders can master uncertainty

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Matt Watkinson and Neil Davey
Customer value

Proving Extended Supply Chain Sustainability

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Customer journey

The State of Customer Experience: A Small Business

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Customer value

The importance of understanding the green consumer

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Analytics

The challenges of customer lifetime value

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Management

The Cliff Notes to delivering exceptional CX

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Technology

Are NFT loyalty programmes the next big thing?

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InMoment

Supercharge Your Customer Lifetime Value

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InMoment

NPSx and InMoment Announce Strategic Partnership

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Loyalty

CX strategy: How to create a customer hierarchy

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Valuable customer
Management

Prove ROI or pay the price, CX leaders warned

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Proving ROI
Technology

ChatGPT: 5 use cases with genuine CX value

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ChatGPT
Customer Data Platforms

CX design: How it creates experience improvement

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Strategy

Brands must "invest smarter, not faster" in CX

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smarter customer experience investment
Culture

How to speak the c-suite’s language to promote CX

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