Data management

Data management

Data management

How marketers must respond in a recession

Business life is getting tough. The days of credit, sales growth and benign economic environment are over, at least for the time being. Now, survival...

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Big data

CX leaders are drowning in data & tangled in tech

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Customer metrics

How the customer voice impacts your growth

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Voice of the Customer

“Be prepared to challenge executives with insight"

Manuela Pifani
Voice of the Customer

Watch an emotional first CX Leader Session of 2022

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CX Leader Session 2022 InMoment
Data

CX & the changing fortunes of customer insight

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customer insight
Data

How the value of customer bases can be misleading

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money cut
CRM

Why the new wave of CRM is so important to CX

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Second wave of CRM adoption
Voice of the Customer

Is your customer journey mapping data-driven?

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Big Data
Data

When does customer data sharing become unethical?

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Debating the ethics of customer data use
Data management

Don’t mourn the death of third-party cookies

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Customer experience management

5 examples of effective client insights collection

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Data

Why Spotify is a master of customer data

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Spotify Wrapped uses customer data for personalisation
Engagement

Podcast: Leadership style and CX success

Sri Safitri, CX Leader of the Year 2021
Data

How to drive data literacy in your senior execs

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How to drive data strategy
Voice of the Customer

Why insight teams must have say on CX survey plans

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Customer insights surveys
Customer metrics

Why your customer data is important?

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Contact centres

WEBINAR: How to utilise contact centre insights

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Webinar - Thursday 21st October 2021

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