Data management

Engagement

The future of CX is intelligent adaptive messaging

Ken Rapp explores the power of intelligent, adaptive messaging and data-driven strategies that drive customer satisfaction.

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Strategy

The secret weapon for a successful media strategy

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Data

Four steps to use CX data effectively

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Data

How real-time data empowers retailers

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Strategy

Ensuring long-term success from seasonal rushes

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CallMiner

The Contact Centre QA "X Factor"

callm
Data

In the data race, CDPs are the head start

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Big data

It's your data, use it

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Data

The false economies of data team cost-cutting

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Data

Maximising your data – reduce, reuse and recycle

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Data

How data leaders can cut costs but maintain value

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Technology

Disjointed digitisation damaging customer support

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Customer Data Platforms

The perfect match: Why customer intimacy is vital

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Data

"CX leaders must understand insight analytics"

Frank Martinez FLEETCOR
Big data

Helping your customers towards a safer internet

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Customer Data Platforms

Data should be at the heart of customer experience

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Analytics

Are call centres missing tasty customer data?

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Data management

2023: The year of adaptation & the Flywheel model

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