Resources
Events & webinars
CX Leader of the Year
Subscribe to Newsletter
Login
Register
Subscribe to Newsletter
Login
Register
Marketing
Sub-categories
Strategy
Technology
Data
Technology
CMOs ignoring IT despite customer consequences
Data
4 common mistakes made by customer insight leaders
Strategy
4 ways that disruptors deliver fast & easy CX
Sales
Sub-categories
Sales performance
CRM
Ecommerce
Ecommerce
Retailer warnings as ecommerce expectations rise
Sales performance
How to deal with difficult customers
CRM
The 2019 CRM buyer's guide
Service
Sub-categories
Management
Contact centres
Channels
Management
Should service & marketing have a shared budget?
Contact centres
How to introduce agent self-scoring evaluations
Contact centres
Frustrated service agents call for chatbot support
Customer experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Voice of the Customer
What you should (and shouldn't) use NPS for
Voice of the Customer
CSAT, NPS or CES - it's not about the numbers
Voice of the Customer
The 2019 VoC buyer's guide
Community
Sub-categories
Blogs
Industry insights
Discuss
Customer journey
What's the purpose of Mystery Shopping?
Apps
What can MS Excel Do That Google Sheets Cannot?
Artificial intelligence
5 ways AI helps improve customer experience
Hot topics
Sub-categories
Customer emotion
Chatbots
Contact centres
Customer emotion
5 ways AI helps improve customer experience
Customer emotion
Revealed: The two secrets to customer loyalty
Customer emotion
Sponsored
Why neutral customer emotions are important
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Resources
Events & webinars
CX Leader of the Year
Data management
Data management
9th Oct 2019
Podcast
What data is required to create a journey map?
By
Chris Ward
Editor
26th Sep 2019
Blog
Benefits Of Hiring Outside Computer Support
By
Sebastian Sarmiento
4th Sep 2019
4 common mistakes made by customer insight leaders
21st Aug 2019
What Oracle & Salesforce news means for marketers
20th Aug 2019
Is customer journey management now mainsteam?
15th Aug 2019
Blog
Infographic: How to Fight a Ransomware Attack
By
Sebastian Sarmiento
31st Jul 2019
Blog
Delivering CX in the age of etail data monopolies
By
Tim Stone
Global Head of Revenue Marketing
25th Jul 2019
Blog
Infographic: Should my business go to The Cloud?
By
Sebastian Sarmiento
Advertisement
8th Jul 2019
1 comment
BA facing £183m fine as UK's first major GDPR case
2nd Jul 2019
Blog
Why VPN technology improves customer service
By
ursh2984
Marketing Manager
27th Jun 2019
Blog
Putting digital loyalty into context
By
Comarch
PR Specialist
14th Jun 2019
Five differences between CDP and CRM
24th May 2019
How has GDPR changed the customer data landscape?
29th Mar 2019
Maximising the Salesforce Marketing Cloud
Show more
