Data management

Data management

Data

"CX leaders must understand insight analytics"

Frank Martinez discusses the value of having a background in customer insight - and how to turn insight into customer-centric change.

Frank Martinez FLEETCOR
Big data

Helping your customers towards a safer internet

by
Blog image, notepad with pen
Customer Data Platforms

Data should be at the heart of customer experience

by
Blog image, notepad with pen
Analytics

Are call centres missing tasty customer data?

by
Blog image, notepad with pen
Data management

2023: The year of adaptation & the Flywheel model

by
Blog image, notepad with pen
Data

3 data-driven predictions for CX in 2023

by
Data-driven trends: Businessman Presenting a Chart
Technology

Brands and consumers clash over the metaverse

by
Man wearing VR goggles
Engagement

What should be in CX leaders' 2023 budgets?

by
CX ROI money
Data management

How immersive data strategies influence decisions

by
Blog image, notepad with pen
Data management

How marketers must respond in a recession

by
Blog image, notepad with pen
Big data

CX leaders are drowning in data & tangled in tech

by
Blog image, notepad with pen
Customer metrics

How the customer voice impacts your growth

by
Blog image, notepad with pen
Voice of the Customer

"Be prepared to challenge executives with insight"

Manuela Pifani
Voice of the Customer

Watch an emotional first CX Leader Session of 2022

by
CX Leader Session 2022 InMoment
Data

CX & the changing fortunes of customer insight

by
customer insight
Data

How the value of customer bases can be misleading

by
money cut
CRM

Why the new wave of CRM is so important to CX

by
Second wave of CRM adoption
Voice of the Customer

Is your customer journey mapping data-driven?

by
Any Answers comment Icon 2
Big Data

Pages