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Are these the most sexist ads of all time?
Data
How Agile working benefits customer insight teams
Data
Hot tips on how to increase your customer value
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CRM
Five differences between CDP and CRM
CRM
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Is your CRM strategy advanced enough for AI?
CRM
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6 ways CRM can improve your marketing function
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Contact centres
What do analytics-led contact centres look like?
Management
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On-demand webinar: What is intelligent service?
Channels
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Hoerbiger's 3-step model to digital transformation
Experience
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Can businesses really influence customer emotion?
Engagement
How to tell if your CX transformation is phony
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Why is the departing customer an ignored persona?
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The Taco Guy Catering
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The 4 Contact Center Location Considerations
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Driving CX improvements through employee...
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Resources
Events & webinars
CX Leader of the Year
Ecommerce
Ecommerce
3rd Jun 2019
Blog
Top tips on converting website visitors
By
Hannah Brice
Managing Director
12th May 2019
Blog
Can retailers focus on customers across channels?
By
loriwagoner
Community Manager
19th Jan 2019
Blog
7 Keys to a Winning Mobile eCommerce Store in 2019
By
David Trounce
Business Consultant and Writer
13th Dec 2018
Podcast
From Donald Trump to TSB: The year in review
By
Chris Ward
Editor
14th Nov 2018
Blog
Conversational commerce: the future of e-commerce
By
Ali Khan
Marketing Manager
12th Oct 2018
Blog
Creating a culture of customer service
By
SimonJohnson
General Manager UKI
1st Jul 2018
Blog
Why customers walk - er, click - past your store
By
loriwagoner
Community Manager
25th Apr 2018
Blog
Ways to Boost Your Ecommerce Customers’ Experience
By
Sheza Gary
Advertisement
23rd Apr 2018
Blog
Give consumers delivery visibility or lose them
By
Firstname Communications
29th Mar 2018
Blog
Preparing your sales team for ecommerce
By
PaulBlack
CEO, sales-i
27th Mar 2018
Blog
How to tame buyer’s remorse in 4 simple steps
By
JoeyColeman
Professional Speaker and Writer
23rd Mar 2018
Blog
Creating ‘pop-up’ experiences beyond digital
By
loriwagoner
Community Manager
8th Mar 2018
Blog
How ratings and reviews can drive online sales
By
Graham Thatcher
Director
7th Mar 2018
Blog
Who is really to blame for bad customer service?
By
NIReed
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