General Data Protection Regulation (GDPR)

General Data Protection Regulation (GDPR)

Customer Data Platforms

EU GDPR: Consumer Rights and Privacy Protections

Disclaimer: This article does not constitute legal advice. You’ve probably received countless emails with subject lines like this lately: “We’ve...

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Email marketing

How the GDPR impacts email marketing

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Contact centres

Shifting liability for fraud from merchants

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Data management

Two years of GDPR: How compliance can help CX

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Contact centres

3 reasons why IVR payments still matter

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Data

Data sharing still daunting despite GDPR

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Data sharing
General Data Protection Regulation (GDPR)

You can’t ignore GDPR in customer service

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Data

BA facing £183m fine as UK's first major GDPR case

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Airline
Data

How has GDPR changed the customer data landscape?

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One year
Data

Preparing your data flows for a no-deal Brexit

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Data management

Has GDPR made marketers more data conscious?

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Data

What does £44m Google fine mean for marketers?

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Google fine
Chatbots

4 trends for experience-driven marketing in 2019

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Customer experience management

GDPR: Non-compliance affects customer experience

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