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Why a crisis could be a good thing for your brand
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Drivers of Agile success for insight teams
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CMO as CX leader: How to make it work
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The 2019 CRM buyer's guide
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Five differences between CDP and CRM
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Is your CRM strategy advanced enough for AI?
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Why customers shouldn't write your service vision
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Change customer behaviour: Penalise vs incentivise
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How adored brands satisfy customer emotions
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Employee engagement tips for hypergrowth companies
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Resources
Events & webinars
CX Leader of the Year
General Data Protection Regulation (GDPR)
General Data Protection Regulation (GDPR)
11th Jul 2019
Blog
You can’t ignore GDPR in customer service
By
Forrester
Independent research and advisory firm
8th Jul 2019
1 comment
BA facing £183m fine as UK's first major GDPR case
24th May 2019
How has GDPR changed the customer data landscape?
21st Feb 2019
Preparing your data flows for a no-deal Brexit
13th Feb 2019
Blog
Has GDPR made marketers more data conscious?
By
James Isilay
CEO
30th Jan 2019
Blog
GDPR and Its Implications for Your Business
By
Ruth Hoffman
Chief Strategist, CEO
22nd Jan 2019
What does £44m Google fine mean for marketers?
22nd Jan 2019
Blog
4 trends for experience-driven marketing in 2019
By
Joey Moore
Advertisement
21st Jan 2019
Blog
GDPR: Non-compliance affects customer experience
By
ursh2984
Marketing Manager
3rd Jan 2019
Empty database? How to earn back customers in 2019
6th Dec 2018
What were 2018's key customer experience trends?
3rd Dec 2018
1 comment
What were the key marketing trends of 2018?
7th Nov 2018
Blog
Aim higher with a 360° customer view
By
Samir Belkhayat
UK Managing Director
30th Oct 2018
Blog
Customer connections in a hyper-connected world
By
Lindsay McEwan
VP & Managing Director, EMEA
Show more
