Internet of things

Internet of things

The Industrial Metaverse Needs A Better Name

Whoever first pitched the idea of calling a broad portfolio of technologies “the industrial metaverse” may regret it. The product managers at many...

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Internet of things

How to turn IoT into an invaluable service tool

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Management
Sponsored

On-demand webinar: What is intelligent service?

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intelligent customer service
Channels

Hoerbiger's 3-step model to digital transformation

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Plug contact centres
Customer experience management

How the IoT can improve customer experience

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Customer experience management

Improve Consumer Experience with Smart Warehouses

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Customer experience management

7 years of IoT and CX: What are we learning?

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Customer experience management

Are you drowning in customer data?

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Customer satisfaction

How to use voice-activated devices for loyalty

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Customer reviews

Honesty is the new brand of choice

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Analytics

No Queues, No Checkout: The New Retail is Here

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Whitepaper
Sponsored

What the IoT means for loyalty marketers

HTK
Channels

How will IT trends shape proactive service?

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Machines
Customer experience management

Busting the myths of the IoT-centric CX

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Big data

IoT – the three big retail challenges

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Content marketing

How to Turn a Blog into a Lead Generation Machine

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Engagement

CX leaders: We love IoT (but what does it do?)

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internet of things
Analytics

Marketing technologies 2017: A puzzling picture

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