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Market research

Market research

Data
11th Mar 2021

Why the past year has been a big win for insight

For the past year, customer insight teams have been under-funded, under-resourced & over-worked - so why has it still been a big win?

by
Neil Davey
eye insight
Market research
10th Mar 2021

Why market research budgets are bigger in 2021

Blog
Market research
20th Jan 2021

How prepared are you for the return of demand?

Blog
Market research
15th Jan 2021

How comparethemarket used research to improve CX

Blog
Behavioural marketing
11th Jan 2021

6 tools used for ecommerce market research

Blog
Market research
13th Oct 2020

Changing environments require changed thinking

Blog
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Customer experience management
17th Sep 2020

Has COVID-19 changed CX forever?

Blog
Contact centre metrics
26th Aug 2020

Study: 6 trends transforming the contact centre

Blog
Voice of the Customer
26th May 2020

How to collect customer feedback during COVID-19

by
Claire Sporton
Cover mouth failure customer service
Strategy
18th May 2020

How to create value for the new customer persona

by
Lior Arussy
Personas
Market research
30th Apr 2020

6 times to revisit your market research

Blog
Whitepaper
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A guide to getting inside your customers' heads

front cover
Customer success
20th Mar 2020

Writing a business plan based on market research

Blog
Voice of the Customer
7th Feb 2020

4 signs of a broken survey process & how to fix it

by
Catherine Constantinides
Broken pencil customer survey
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