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Market research
Market research
Market research
Voice of the Customer
16th Mar 2022
How to dissuade customers from lying in surveys
It’s a fact - people lie in surveys. So how do you get customer to tell the truth?
by
Matt Hay
Voice of the Customer
10th Aug 2021
How to conduct engaging customer surveys
by
Chris Ward
Customer experience management
13th Jul 2021
The sweet spot: Journey analytics plus research
by
Dr. Graham Hill
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Branding
24th Jun 2021
Tips on how to improve your branding and marketing
by
Joanna Clark Simpson
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Data
16th Apr 2021
Reboot your customer research with these methods
by
Jeannie Walters
Conversational marketing
12th Apr 2021
How to use conversational CX to engage customers
by
Steve Davies
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Data
11th Mar 2021
Why the past year has been a big win for insight
by
Neil Davey
Market research
10th Mar 2021
Why market research budgets are bigger in 2021
by
Thor Olof Philogène
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Market research
20th Jan 2021
How prepared are you for the return of demand?
by
Nicholas Watkis
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Market research
15th Jan 2021
How comparethemarket used research to improve CX
by
kshipp
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Behavioural marketing
11th Jan 2021
6 tools used for ecommerce market research
by
alonghelber
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Market research
13th Oct 2020
Changing environments require changed thinking
by
Nicholas Watkis
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Customer experience management
17th Sep 2020
Has COVID-19 changed CX forever?
by
alonghelber
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Contact centre metrics
26th Aug 2020
Study: 6 trends transforming the contact centre
by
CCMA (Call Centre Management Association)
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Voice of the Customer
26th May 2020
How to collect customer feedback during COVID-19
by
Claire Sporton
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Strategy
18th May 2020
How to create value for the new customer persona
by
Lior Arussy
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Market research
30th Apr 2020
6 times to revisit your market research
by
Emily Smith
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Whitepaper
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A guide to getting inside your customers' heads
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