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Are these the most sexist ads of all time?
Data
How Agile working benefits customer insight teams
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Hot tips on how to increase your customer value
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Five differences between CDP and CRM
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Is your CRM strategy advanced enough for AI?
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6 ways CRM can improve your marketing function
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What do analytics-led contact centres look like?
Management
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On-demand webinar: What is intelligent service?
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Hoerbiger's 3-step model to digital transformation
Experience
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Can businesses really influence customer emotion?
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How to tell if your CX transformation is phony
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Why is the departing customer an ignored persona?
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The Taco Guy Catering
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The 4 Contact Center Location Considerations
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Driving CX improvements through employee...
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Resources
Events & webinars
CX Leader of the Year
Market research
Market research
31st May 2019
New study says social data is being undervalued
23rd May 2019
How The Mom Test can negate lying customers
5th Mar 2019
Blog
5 ways to become a ‘SuperServe’ organization
By
Marcus Hickman
Director
21st Feb 2019
Blog
10 ways you can boost your company’s brand
By
Ruth Hoffman
Chief Strategist, CEO
15th Feb 2019
1 comment
7 questions to ask your market research provider
29th Jan 2019
Blog
How to modernise dialogue in customer interactions
By
Marcus Hickman
Director
23rd Jan 2019
Blog
3 trends in customer-centric product management
By
Mike Fishbein
10th Dec 2018
Blog
7 mistakes that will kill your marketing efforts
By
Milosz_Krasinski
MD at Chilli Fruit Web Consulting
Advertisement
4th Dec 2018
Blog
Customer satisfaction surveys for SMEs
By
Sarah_Morrow
31st Oct 2018
Blog
How to find new market niches
By
Al Davidson
Founder/CEO
23rd Jul 2018
Blog
Influencer marketing - Dead or alive?
By
Milosz_Krasinski
MD at Chilli Fruit Web Consulting
28th Jun 2018
Blog
Instincts over facts: Marketers rely on gut feel
By
Jack Davies
Head of Content EMEA
29th May 2018
Blog
Getting the most out of VoC market research
By
Jo Davies
Director
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