Multichannel | MyCustomer

Customer experience management

14th Mar 2019

The three ‘I’s of CX digital transformation

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Artificial intelligence

7th Mar 2019

CX in 2019: Top trends to keep on your radar

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B2B

21st Feb 2019

Should your business be thinking about In-housing?

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Customer experience management

14th Feb 2019

The 4 drawbacks of relying on surveys for VoC

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Contact centres

31st Jan 2019

The technology your contact centre needs

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Customer journey

3rd Dec 2018

How ecommerce companies benefit from TV and radio

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Contact centres

20th Nov 2018

The omnichannel dream vs the multichannel reality

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Stephanie Liais

B2B

7th Nov 2018

Aim higher with a 360° customer view

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Samir Belkhayat

Customer experience management

18th Oct 2018

Put VoC at the heart of CX - Part two

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Customer experience management

16th Oct 2018

Put VoC at the heart of CX & drive differentiation

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B2B

9th Oct 2018

Cross-channel communication: the personal touch

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