Net Promoter Score (NPS)

Net Promoter Score (NPS)

Engagement

MyCustomer’s 10 most popular blog posts of 2022

Discover which topics have piqued our readers' attention in 2022, as we run through the 10 most popular blogs of the year...

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Engagement

MyCustomer’s 10 most popular articles of 2022

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Typewriter
Data

My key performance indicators are not moving! Why?

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KPIs
Data

What Moneyball teaches us about customer metrics

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Baseball
B2B

Net Promoter Score (NPS) Benchmarks

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Customer experience management

How to turn NPS detractors into promoters

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Voice of the Customer

Help! My NPS is failing! What should I do?

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Help
Voice of the Customer

NPS is still the best CX metric we have!

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first place
Net Promoter Score (NPS)

NPS benchmark & industry trends in 2022

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Loyalty

Poor CX leaders use NPS - but NPS isn't the issue

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Question
Customer experience management

CX in financial services

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Voice of the Customer

Why measuring customer effort is not enough

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Customer effort
CX job of the week

CX job vacancy of the week: Deliveroo

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Data

Will NPS 3.0 solve Net Promoter Score’s issues?

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NPS chart
Loyalty

5 common mistakes companies make with NPS

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5 common mistakes companies make with NPS
Voice of the Customer

Should you offer bonuses for NPS improvements?

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Fist money
Data

NPS and revenue: How reliable is the relationship?

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Chart emotion intensity
Net Promoter Score (NPS)

Correlation is not causation - but what is causal?

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