LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryIndustry news
CX Leader of the Year
Blog
Subscribe to Newsletter
Omnichannel

Omnichannel

Be there when customers need you, on their terms

Customer satisfaction
13th Jan 2021

‘Being there when the customer needs us, on their terms.’ It sounds a simple premise but has become immeasurably more difficult during the Covid-19...

Blog

2020 – the ultimate learning experience

Customer experience management
17th Dec 2020
Blog

Make a customer, not a sale: CX in 2021...

Behavioural marketing
16th Dec 2020
Blog

Making sure it’s a happy CX-mas

Customer satisfaction
26th Nov 2020
Blog

Rethink your CX structure today

Ebook
Sponsored
ttecfc

Adding the personal touch to omnichannel

Contact centres
20th Nov 2020
Blog
Advertisement

Black Friday 2020: a ‘digital-first’ affair?

Data-driven marketing
10th Nov 2020
Blog

CCMA: 5 ways that service strategies must change

Contact centres
9th Nov 2020
phone

COVID-19: The omnichannel accelerant

Analytics
3rd Nov 2020
Blog

New research highlights sea change in CX approach

Management
30th Oct 2020
Sea change

Customer experience – a virtual evolution

Customer experience management
29th Oct 2020
Blog

Blending AI & human for integrated omnichannel CX

Artificial intelligence
28th Oct 2020
Blog

Pandemic paves the way for omni-digital customers

Channels
11th Sep 2020
Omni-digital

Maintel launches Callmedia CX Now

Maintel
8th Sep 2020
Maintel
  • Show more

Most read this week

How to get your new boss to buy into CX

Engagement
20th Jan 2021
Uncle Sam

Trending

How to get your new boss to buy into CX

Engagement
20th Jan 2021

MyC report: How COVID is influencing CX strategies

Engagement
18th Jan 2021

New year's resolutions for those serious about CX

Engagement
15th Jan 2021

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2021 Sift
Sift