Resources
Industry Insights
MyCustomer Connect
Login
Register
Home
Marketing
Sub-categories
Strategy
Technology
Data
Strategy
What needs to be in a marketing plan?
Strategy
How leading CMOs restructure firms to improve CX
Technology
Sponsored
How to choose a Content Mangagement System
Selling
Sub-categories
Sales performance
CRM
Ecommerce
CRM
Sponsored
6 ways CRM can improve your marketing function
CRM
Questions mid-size firms must ask when buying CRM
CRM
The 3 pillars of CRM success
Service
Sub-categories
Management
Contact centres
Channels
Contact centres
Sponsored
Lessons from Tesco Mobile's VoE programme
Channels
Where should chatbots sit in the customer journey?
Channels
How and why you should run a chatbot trial
Experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Voice of the Customer
What can your brand do to fight fake reviews?
Loyalty
The key skills customer success managers require
Engagement
This week in CX: Lloyds of London, Alexa & JetBlue
Community
Sub-categories
Blogs
Industry insights
Discuss
Customer experience management
Why A/B testing improves customer experience
Big data
Orchestrate Your Customer Analytics Practice
Communities
What is the Monzo approach to CX?
Hot topics
Sub-categories
Chatbots
Contact centres
Customer emotion
Chatbots
Where should chatbots sit in the customer journey?
Chatbots
How and why you should run a chatbot trial
Chatbots
Sponsored
Can bots and AI help humans eradicate bad service?
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Omnichannel
Omnichannel
14th Mar 2019
Blog
The three ‘I’s of CX digital transformation
By
Dan Hartveld
CTO
31st Jan 2019
Blog
Do your customers love chatbots as much as you?
By
NVM
Corporate Communications Director
29th Jan 2019
Blog
How to modernise dialogue in customer interactions
By
Marcus Hickman
Director
21st Jan 2019
Blog
CX and contact centres: What will change in 2019?
By
Peter Tetlow
Client Solutions Director
10th Dec 2018
Blog
The ghosts of Xmas CX – past, present and future
By
Dan Hartveld
CTO
The customer data platform guide
21st Nov 2018
How CDPs finally provide omnichannel clarity
20th Nov 2018
Blog
The omnichannel dream vs the multichannel reality
By
Stephanie Liais
1st Nov 2018
Blog
How to identify obstacles to omnichannel success
By
Neil Russell-Smith
Head of Marketing, EMEA
Advertisement
1st Nov 2018
Blog
Three in-store CX initiatives you need to run ASAP
By
Dan Hartveld
CTO
2nd Oct 2018
Tactics to achieve customer service excellence
24th Sep 2018
Blog
4 initiatives that deliver CX in the digital store
By
Dan Hartveld
CTO
4th Sep 2018
Blog
Study: How Cloud is revolutionising call centres
By
Stephen Ball
SVP, Europe & Africa
2nd Aug 2018
Blog
Clearing CX roadblocks to the digital store
By
Dan Hartveld
CTO
11th Jul 2018
Blog
Why tech must get better at helping retail staff
By
Dan Hartveld
CTO
Show more
