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Omnichannel
Omnichannel
Employee engagement
29th Jul 2021
Delivering omnichannel CX - dos and don'ts
by
Emma Newman
Blog image, notepad with pen
Contact centres
26th Jul 2021
The changing face of the contact centre
by
Craig Farley
Blog image, notepad with pen
Customer journey
9th Jul 2021
Mapping the customer journey: Why voice matters
by
KrisMcKenzie
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Report
Sponsored
How to create a customer service funnel
Customer emotion
28th May 2021
Retailers, it's time to evolve with your customers
by
Emma Newman
Blog image, notepad with pen
Contact centres
27th May 2021
Humanising your customer service
by
ShankarBalakrishnan
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Customer service metrics
3rd May 2021
How omnichannel customer care weathered COVID-19
by
BlueOceanContactCenters
Blog image, notepad with pen
Customer emotion
28th Apr 2021
Delivering happiness – the new CX ideal
by
Emma Newman
Blog image, notepad with pen
Customer emotion
29th Mar 2021
Post-pandemic CX – what shoppers want
by
Emma Newman
Blog image, notepad with pen
Customer experience management
26th Feb 2021
Beauty CX – sharing skills to secure sales
by
Emma Newman
Blog image, notepad with pen
Strategy
3rd Feb 2021
5 ways Jeff Bezos transformed customer experience
by
Chris Ward
Customer experience management
28th Jan 2021
Retail customer experience – back to reality?
by
Emma Newman
Blog image, notepad with pen
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