Omnichannel

Employee engagement

29th Jul 2021

Delivering omnichannel CX - dos and don'ts

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Contact centres

26th Jul 2021

The changing face of the contact centre

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Customer journey

9th Jul 2021

Mapping the customer journey: Why voice matters

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Customer emotion

28th May 2021

Retailers, it's time to evolve with your customers

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Contact centres

27th May 2021

Humanising your customer service

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ShankarBalakrishnan

Customer service metrics

3rd May 2021

How omnichannel customer care weathered COVID-19

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BlueOceanContactCenters

Customer emotion

28th Apr 2021

Delivering happiness – the new CX ideal

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Customer emotion

29th Mar 2021

Post-pandemic CX – what shoppers want

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Customer experience management

26th Feb 2021

Beauty CX – sharing skills to secure sales

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Strategy

3rd Feb 2021

5 ways Jeff Bezos transformed customer experience

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Jeff Bezos

Customer experience management

28th Jan 2021

Retail customer experience – back to reality?

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