Omnichannel

Data-driven marketing

10th Nov 2020

Black Friday 2020: a ‘digital-first’ affair?

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Contact centres

9th Nov 2020

CCMA: 5 ways that service strategies must change

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CCMA (Call Centre Management Association)

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Analytics

3rd Nov 2020

COVID-19: The omnichannel accelerant

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Management

30th Oct 2020

New research highlights sea change in CX approach

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Sea change

Customer experience management

29th Oct 2020

Customer experience – a virtual evolution

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Artificial intelligence

28th Oct 2020

Blending AI & human for integrated omnichannel CX

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Channels

11th Sep 2020

Pandemic paves the way for omni-digital customers

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Omni-digital

Maintel

8th Sep 2020

Maintel launches Callmedia CX Now

Customer emotion

28th Aug 2020

Generational shopping: Motivations & opportunities

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eGain

21st Aug 2020

Iconic retailer expands digital CX with eGain

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