Omnichannel

Strategy

3rd Feb 2021

5 ways Jeff Bezos transformed customer experience

by

Jeff Bezos

Customer experience management

28th Jan 2021

Retail customer experience – back to reality?

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Customer satisfaction

13th Jan 2021

Be there when customers need you, on their terms

by

Customer experience management

17th Dec 2020

2020 – the ultimate learning experience

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Behavioural marketing

16th Dec 2020

Make a customer, not a sale: CX in 2021...

by

JimboCharlieAsh

Customer satisfaction

26th Nov 2020

Making sure it’s a happy CX-mas

by

Contact centres

20th Nov 2020

Adding the personal touch to omnichannel

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Data-driven marketing

10th Nov 2020

Black Friday 2020: a ‘digital-first’ affair?

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Contact centres

9th Nov 2020

CCMA: 5 ways that service strategies must change

by

CCMA (Call Centre Management Association)

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Analytics

3rd Nov 2020

COVID-19: The omnichannel accelerant

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Management

30th Oct 2020

New research highlights sea change in CX approach

by

Sea change

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