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Omnichannel
Customer emotion
28th Apr 2021

Delivering happiness – the new CX ideal

by
Emma Newman
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Customer emotion
29th Mar 2021

Post-pandemic CX – what shoppers want

by
Emma Newman
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Customer experience management
26th Feb 2021

Beauty CX – sharing skills to secure sales

by
Emma Newman
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Strategy
3rd Feb 2021

5 ways Jeff Bezos transformed customer experience

by
Chris Ward
Jeff Bezos
Customer experience management
28th Jan 2021

Retail customer experience – back to reality?

by
Emma Newman
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Customer satisfaction
13th Jan 2021

Be there when customers need you, on their terms

by
James Matthews
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Customer experience management
17th Dec 2020

2020 – the ultimate learning experience

by
Emma Newman
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Behavioural marketing
16th Dec 2020

Make a customer, not a sale: CX in 2021...

by
JimboCharlieAsh
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Customer satisfaction
26th Nov 2020

Making sure it’s a happy CX-mas

by
Emma Newman
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Ebook
Sponsored

Rethink your CX structure today

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Contact centres
20th Nov 2020

Adding the personal touch to omnichannel

by
Craig Farley
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Data-driven marketing
10th Nov 2020

Black Friday 2020: a ‘digital-first’ affair?

by
Sara Richter
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