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Omnichannel
Customer emotion
28th Apr 2021
Delivering happiness – the new CX ideal
by
Emma Newman
Blog image, notepad with pen
Customer emotion
29th Mar 2021
Post-pandemic CX – what shoppers want
by
Emma Newman
Blog image, notepad with pen
Customer experience management
26th Feb 2021
Beauty CX – sharing skills to secure sales
by
Emma Newman
Blog image, notepad with pen
Strategy
3rd Feb 2021
5 ways Jeff Bezos transformed customer experience
by
Chris Ward
Customer experience management
28th Jan 2021
Retail customer experience – back to reality?
by
Emma Newman
Blog image, notepad with pen
Customer satisfaction
13th Jan 2021
Be there when customers need you, on their terms
by
James Matthews
Blog image, notepad with pen
Customer experience management
17th Dec 2020
2020 – the ultimate learning experience
by
Emma Newman
Blog image, notepad with pen
Behavioural marketing
16th Dec 2020
Make a customer, not a sale: CX in 2021...
by
JimboCharlieAsh
Blog image, notepad with pen
Customer satisfaction
26th Nov 2020
Making sure it’s a happy CX-mas
by
Emma Newman
Blog image, notepad with pen
Ebook
Sponsored
Rethink your CX structure today
Contact centres
20th Nov 2020
Adding the personal touch to omnichannel
by
Craig Farley
Blog image, notepad with pen
Data-driven marketing
10th Nov 2020
Black Friday 2020: a ‘digital-first’ affair?
by
Sara Richter
Blog image, notepad with pen
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