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Omnichannel
Omnichannel
Strategy
3rd Feb 2021
5 ways Jeff Bezos transformed customer experience
by
Chris Ward
Customer experience management
28th Jan 2021
Retail customer experience – back to reality?
by
Emma Newman
Blog image, notepad with pen
Customer satisfaction
13th Jan 2021
Be there when customers need you, on their terms
by
James Matthews
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Customer experience management
17th Dec 2020
2020 – the ultimate learning experience
by
Emma Newman
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Behavioural marketing
16th Dec 2020
Make a customer, not a sale: CX in 2021...
by
JimboCharlieAsh
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Customer satisfaction
26th Nov 2020
Making sure it’s a happy CX-mas
by
Emma Newman
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Ebook
Sponsored
Rethink your CX structure today
Contact centres
20th Nov 2020
Adding the personal touch to omnichannel
by
Craig Farley
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Data-driven marketing
10th Nov 2020
Black Friday 2020: a ‘digital-first’ affair?
by
Sara Richter
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Contact centres
9th Nov 2020
CCMA: 5 ways that service strategies must change
by
CCMA (Call Centre Management Association)
Analytics
3rd Nov 2020
COVID-19: The omnichannel accelerant
by
Simon Black
Blog image, notepad with pen
Management
30th Oct 2020
New research highlights sea change in CX approach
by
Chris Ward
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