Omnichannel

Channels

20th Jul 2020

Digital transformation projects sped up by 6 years

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Digital transformation

Customer experience management

19th Jun 2020

Personal but not up close - beauty retail reopens

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Customer experience management

22nd May 2020

Safety first – paving the way to retail reopening

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Channels

11th Mar 2020

On-demand webinar: Orchestrating customer journeys

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Orchestrate

Customer Data Platforms

3rd Feb 2020

What I See Coming For The Channel In 2020: Part 3

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B2B

30th Jan 2020

What I see coming for the channel in 2020: Part 2

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B2B

29th Jan 2020

What I see coming for the channel in 2020: Part 1

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Employee engagement

8th Jan 2020

2020 vision: predicting the future of retail CX

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Omnichannel

7th Jan 2020

2 truths and 7 lies retailers heard in the 2010s

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Contact centre metrics

6th Jan 2020

Unraveling the tangled vines of omnichannel care

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BlueOceanContactCenters

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