Omnichannel | MyCustomer

B2B

29th Jan 2020

What I see coming for the channel in 2020: Part 1

by

Employee engagement

8th Jan 2020

2020 vision: predicting the future of retail CX

by

Omnichannel

7th Jan 2020

2 truths and 7 lies retailers heard in the 2010s

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Contact centre metrics

6th Jan 2020

Unraveling the tangled vines of omnichannel care

by

BlueOceanContactCenters

Click-and-collect

12th Dec 2019

It’s beginning to look a lot like CXmas…

by

Customer experience management

20th Nov 2019

The falsehood of digital as CX's North Star

by

Advertising

4th Nov 2019

Predictions 2020: Agencies Will Upgrade Or Fade

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Click-and-collect

23rd Oct 2019

Stand and deliver – fulfilment is a CX challenge

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Customer experience management

25th Sep 2019

Progressive web apps - the future for retail CX?

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Customer experience management

9th Sep 2019

This role will be the most prized in marketing

by

Sonja Kotrotsos

Click-and-collect

19th Aug 2019

CX – it's not all about the customer

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Click-and-collect

19th Aug 2019

The Amazon age: how retailers can strike back

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Pages