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Omnichannel
B2B
29th Jan 2020
What I see coming for the channel in 2020: Part 1
by
Forrester
Blog image, notepad with pen
Employee engagement
8th Jan 2020
2020 vision: predicting the future of retail CX
by
Dan Hartveld
Blog image, notepad with pen
Omnichannel
7th Jan 2020
2 truths and 7 lies retailers heard in the 2010s
by
Forrester
Blog image, notepad with pen
Contact centre metrics
6th Jan 2020
Unraveling the tangled vines of omnichannel care
by
BlueOceanContactCenters
Blog image, notepad with pen
Click-and-collect
12th Dec 2019
It’s beginning to look a lot like CXmas…
by
Dan Hartveld
Blog image, notepad with pen
Customer experience management
20th Nov 2019
The falsehood of digital as CX's North Star
by
Forrester
Blog image, notepad with pen
Advertising
4th Nov 2019
Predictions 2020: Agencies Will Upgrade Or Fade
by
Forrester
Blog image, notepad with pen
Click-and-collect
23rd Oct 2019
Stand and deliver – fulfilment is a CX challenge
by
Dan Hartveld
Blog image, notepad with pen
Customer experience management
25th Sep 2019
Progressive web apps - the future for retail CX?
by
Dan Hartveld
Blog image, notepad with pen
Customer experience management
9th Sep 2019
This role will be the most prized in marketing
by
Sonja Kotrotsos
Blog image, notepad with pen
Click-and-collect
19th Aug 2019
CX – it's not all about the customer
by
Dan Hartveld
Blog image, notepad with pen
Click-and-collect
19th Aug 2019
The Amazon age: how retailers can strike back
by
Santosh Sahu
Blog image, notepad with pen
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