Omnichannel | MyCustomer

Contact centre metrics

7th Jun 2018

The customer experience breaking point

by

Analytics

1st Jun 2018

From omnichannel to omnipresent

by

Branding

15th May 2018

Power to the People

by

Branding

9th Apr 2018

Beware of the dancing bear

by

Chatbots

26th Mar 2018

AI customer service will change your business

by

BlueOceanContactCenters

Contact centres

16th Feb 2018

Is CRM harming omnichannel contact centre service?

by

call centre agent

Analytics

15th Feb 2018

Getting the big picture with omnichannel analytics

by

CRM

15th Feb 2018

Are CRM users stuck in the past?

by

Caveman

Customer experience management

6th Nov 2017

Intimacy at scale: the banking CX challenge

by

Firstname Communications

Marketing automation

30th Oct 2017

5 critical steps to marketing production success

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Customer experience management

23rd Oct 2017

Which customer journey predictions will come true?

by

Customer journey

18th Oct 2017

The importance of connected CX in retail

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