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Omnichannel
Big data
31st Jul 2017

Why aren’t more retailers ready to innovate?

by
Dan Hartveld
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eBook: Why omnichannel is no longer optional

omnichannel
Customer experience management
5th Jul 2017

Evolving next generation customer experiences

by
Dan Hartveld
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How to build an omnichannel team

Team
Customer journey
19th Jun 2017

Why go to the shops?

by
Dan Hartveld
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Analytics
14th Jun 2017

How to ease the 5 main in-store friction points

by
Cliff Crosbie
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Engagement
14th Jun 2017

What is the customer meeting of the future?

by
Martin Glaumann
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B2B
9th Jun 2017

Customer-in: the new way to think about customers

by
FPX
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Engagement
2nd Jun 2017

CX: If you’re not a leader, you’re a laggard

by
Chris Ward
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Customer experience management
31st May 2017

The Top 5 Ways to Drive Customers Away

by
Remy Claret
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Customer journey
24th May 2017

10 tips for connected retail

by
Dan Hartveld
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Contact centres
19th May 2017

Alternatives to the “rip out and replace” strategy

by
Matt Hooper
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