Omnichannel | MyCustomer

Big data

31st Jul 2017

Why aren’t more retailers ready to innovate?

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Customer experience management

5th Jul 2017

Evolving next generation customer experiences

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Customer journey

19th Jun 2017

Why go to the shops?

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Analytics

14th Jun 2017

How to ease the 5 main in-store friction points

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Engagement

14th Jun 2017

What is the customer meeting of the future?

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Martin Glaumann

Digital handshake

B2B

9th Jun 2017

Customer-in: the new way to think about customers

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FPX

Engagement

2nd Jun 2017

CX: If you’re not a leader, you’re a laggard

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Flag 4

Customer experience management

31st May 2017

The Top 5 Ways to Drive Customers Away

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Customer journey

24th May 2017

10 tips for connected retail

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Contact centres

19th May 2017

Alternatives to the “rip out and replace” strategy

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