Personalisation

Personalisation

Loyalty

7th Mar 2023

Reimagining CX: Avon's Gianfranco Cuzziol

Gianfranco Cuzziol of cosmetic brand Avon International discusses the importance of defining the purpose of your loyalty programme.

by

Timothy Biddiscombe

Avon International

Artificial intelligence

16th Feb 2023

A more personal personalised CX

by

Ecommerce

8th Feb 2023

The chemistry of great CX: Great recommendations

by

Nicolas Darveau-Garneau,

Engagement

26th Jan 2023

CX strategy checklist: 7 priorities for 2023

by

Tick

Artificial intelligence

29th Nov 2022

Will AI be 2023’s co-worker of the year?

by

Data

22nd Nov 2022

Reimagining CX: Virgin Red's Dave Robinson

by

Timothy Biddiscombe

virgin red

Customer experience management

13th Oct 2022

Multi-lingual customer service is easier than ever

by

Personalisation

24th May 2022

How telcos are using behavioural science

by

Sharifah Amirah

Chatbots

17th May 2022

Integrate your way to better self-service

by

Engagement

11th May 2022

Hyper-personalisation: The future of CX?

by

Michael Hinshaw

astronaut

Artificial intelligence

4th May 2022

How to make your chatbot more conversational

by

Personalisation

16th Mar 2022

Find the balance of personalisation & privacy

by

Personalisation

8th Mar 2022

How design thinking & tech will enhance travel CX

by

Personalisation

7th Mar 2022

How to keep customers even when loyalty is dead

by

Engagement

19th Jan 2022

How digital CX turned GBM into a unicorn

by

Christopher Brooks

Unicorn

Omnichannel

14th Jan 2022

Omnichannel personalisation trends for 2022

by

Data

11th Jan 2022

Why Spotify is a master of customer data

by

Spotify Wrapped uses customer data for personalisation

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