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Personalisation
Personalisation
Loyalty
14th Jan 2019
5 ways CX management will change in 2019
by
Neil Davey
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4
Analytics
11th Dec 2018
Why customer data is the new Lego
by
Mike Woodward
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Customer Data Platforms
4th Dec 2018
How to use CDPs to prevent customer churn
by
Guest Contributor
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Customer experience management
24th Sep 2018
4 initiatives that deliver CX in the digital store
by
Dan Hartveld
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B2B
21st Sep 2018
Using data for personalised customer experiences
by
WhereScape
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Personalisation
16th Aug 2018
Hedgehog Principle: An antidote to commoditisation
by
Chris Daffy
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Customer satisfaction
13th Aug 2018
How to use voice-activated devices for loyalty
by
Lauren Hogg
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Customer journey
30th May 2018
Digital store CX innovations you can apply today
by
Dan Hartveld
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Customer experience management
29th May 2018
A diverse boardroom for a diverse customer base
by
ElementalCoSec
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Channels
5th Apr 2018
The role of customer service in the advice era
by
Kimberlee West
Branding
1st Apr 2018
Care about me, or I'll leave
by
Nick_Griffin
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Chatbots
22nd Mar 2018
Chatbot relay: Syncing bots & humans for great CX
by
Iain Banks
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