Personalisation

Loyalty

14th Jan 2019

5 ways CX management will change in 2019

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Customer experience shape

Analytics

11th Dec 2018

Why customer data is the new Lego

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Customer Data Platforms

4th Dec 2018

How to use CDPs to prevent customer churn

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Guest Contributor

Customer experience management

24th Sep 2018

4 initiatives that deliver CX in the digital store

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B2B

21st Sep 2018

Using data for personalised customer experiences

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Personalisation

16th Aug 2018

Hedgehog Principle: An antidote to commoditisation

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Customer satisfaction

13th Aug 2018

How to use voice-activated devices for loyalty

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Customer journey

30th May 2018

Digital store CX innovations you can apply today

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Customer experience management

29th May 2018

A diverse boardroom for a diverse customer base

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Channels

5th Apr 2018

The role of customer service in the advice era

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guidance advice

Branding

1st Apr 2018

Care about me, or I'll leave

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Chatbots

22nd Mar 2018

Chatbot relay: Syncing bots & humans for great CX

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