Pricing

Strategy

3rd May 2023

How to recession-proof your business with CX

Steven Walden provides 10 tips on how customer experience teams can keep your organisation profitable during a recession.

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Two crossed bayonet rifles on a pink background

Loyalty

24th Feb 2023

How to increase prices without losing customers

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ROI CX

Customer experience management

14th Dec 2022

Will it make a shilling?

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Nicholas Watkis

Engagement

9th May 2022

How to respond to complaints about your prices

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Money

Loyalty

4th Apr 2022

How to stop inflation from killing your CX

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ROI CX

Chatbots

8th Mar 2022

Setting the right budget for chatbot success

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Customer experience management

6th Aug 2021

Increase your margin with correct pricing

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Customer value

28th Jun 2021

Best practices for combatting low-cost competition

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Pricing

11th Sep 2020

Why recessions should encourage radical thinking

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Nicholas Watkis

Engagement

3rd Feb 2020

How you can harm your brand by improving CX

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Broken heart customer experience

Lead generation

16th Sep 2019

How to negotiate a better deal

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Loyalty

5th Jul 2019

How freemium offers can avoid ending with bad CX

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Freemium

Strategy

11th Oct 2018

Why lowering your prices can lose you customers

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Maurice Fitzgerald

Prices money bombs

Contact centres

28th Sep 2018

The price is right – or is it?

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Big data

25th Jan 2018

Fixed pricing models: A thing of the past?

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Monica McDonnell

Behavioural marketing

4th Jan 2018

Debunking the myth of the price-conscious consumer

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Ecommerce

30th Nov 2017

How to join the rise of the global online sellers

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Customer satisfaction

7th Nov 2017

Want to see customer satisfaction soar?

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