Privacy

Privacy

General Data Protection Regulation (GDPR)

Europe leads the way in re-empowering the consumer

The European Union and European Parliament have adopted landmark legislation to overhaul the legislative environment for the digital market and...

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Advertising

EU strikes again as global leader in mindful media

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General Data Protection Regulation (GDPR)

Data privacy & the shift to a 'cookieless' world

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Contact centres

Can voice be frictionless and still stop fraud?

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Contact centre
Privacy

Using first-party data to find new customers

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Data

Will customer data exploitation damage CX?

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Data exploitation
Privacy

Prioritising privacy for conscientious consumers

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Privacy

Responsible use of data is the backbone of trust

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Privacy

Identity & authentication challenges to online CX

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Personalisation

Find the balance of personalisation & privacy

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Privacy

How brands can succeed in a privacy-first world

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Customer emotion

The year of the grand pivot for CX

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Customer experience management

iOS15 & third party cookies: New rules of privacy

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Customer experience management

The CX considerations of customer privacy

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Data

What is the role of customer data privacy in CX?

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eGain

eGain achieves HITRUST CSF® certification

egain
Contact centres

The ‘Roaring Twenties’ – prepare for the boom

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Loyalty

How to build trust through digital CX

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