Privacy

Privacy

General Data Protection Regulation (GDPR)

What’s Behind The GDPR Fine Against Meta

Five years since GDPR enforcement started in 2018, the Irish data protection regulator issued the heftiest fine levied so far: €1.2 billion against...

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Data

Data is king - but do the means justify the ends?

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Privacy
Privacy

Breaking the data privacy paradox

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General Data Protection Regulation (GDPR)

Europe leads the way in re-empowering the consumer

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Advertising

EU strikes again as global leader in mindful media

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General Data Protection Regulation (GDPR)

Data privacy & the shift to a 'cookieless' world

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Contact centres

Can voice be frictionless and still stop fraud?

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Contact centre
Privacy

Using first-party data to find new customers

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Data

Will customer data exploitation damage CX?

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Data exploitation
Privacy

Prioritising privacy for conscientious consumers

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Privacy

Responsible use of data is the backbone of trust

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Privacy

Identity & authentication challenges to online CX

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Personalisation

Find the balance of personalisation & privacy

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Privacy

How brands can succeed in a privacy-first world

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Customer emotion

The year of the grand pivot for CX

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Customer experience management

iOS15 & third party cookies: New rules of privacy

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Customer experience management

The CX considerations of customer privacy

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Data

What is the role of customer data privacy in CX?

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privacy roundtable

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