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Brand purpose delivers ad impact but can backfire
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CMOs ignoring IT despite customer consequences
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Retailer warnings as ecommerce expectations rise
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How ABANCA created a customer-centric culture
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MBA in Customer Love: Could you pass the 10 tests?
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What you should (and shouldn't) use NPS for
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CSAT, NPS or CES - it's not about the numbers
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Resources
Events & webinars
CX Leader of the Year
Reputation management
Reputation management
23rd Aug 2019
Do you need a chief reputation officer?
16th Jul 2019
Why a crisis could be a good thing for your brand
1st Apr 2019
Government chatbot to break Brexit deadlock?
12th Feb 2019
1
Blog
21 customer review and reputation management tools
By
NataliaHawkins
Customer Success Executive and Writer
1st Dec 2018
Blog
Winning personalities behind top brands
By
AlanDuncan1
Vice President of Consumer Marketing
17th Oct 2018
Blog
Amazon's failures expose need for trusted feedback
By
MattWest
20th Jul 2018
Can reputation management do more harm than good?
27th Apr 2018
How TSB can restore customer trust
Advertisement
13th Nov 2017
Blog
Why Your Customers Are Your Best Marketing Option
By
MarkNicholson
23rd Sep 2017
Blog
Rejuvenate Your Business With Better CRM
By
Philip Piletic
Marketing Consultant, Writer.
13th Sep 2017
Blog
6 reasons to fire a customer
By
olegyemchuk
Senior Digital Marketing Specialist, SEO
25th Jul 2017
Blog
Why you're opening the door to competitors
By
[email protected]
Marketing Director
21st Jun 2017
Blog
Fixing the data breach disconnect
By
Jim_Steven_Experian
Head of Data Breach Services at Experian...
14th Jun 2017
Blog
Expectations = customer experience, squared
By
Hamish McCollester
SVP, Group Creative Director
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